Unable To Submit Defence On MCOL

soulfella

I received a claim form from DCB Legal and submitted my AOS on 05/08/25 using the site. I kept a note of the gateway reference and logged in again a week later to file my defence. Now when I enter my claim number and password, they’re not recognised. I tried emptying the cache, a different browser and even a different laptop. On calling the helpline I was told that they weren’t aware of an issue and I should email my defence. I’m concerned that it may go unread. How can I tell if it’s been received?

Coupon-mad

soulfella said:

I received a claim form from DCB Legal and submitted my AOS on 05/08/25 using the site. I kept a note of the gateway reference and logged in again a week later to file my defence. Now when I enter my claim number and password, they’re not recognised. I tried emptying the cache, a different browser and even a different laptop. On calling the helpline I was told that they weren’t aware of an issue and I should email my defence. I’m concerned that it may go unread. How can I tell if it’s been received?

Just checking: you aren't putting an l (lower case ell) instead of I (upper case eye) by mistake from the password?

If not, you can certainly email your defence as an attached PDF document (AS LONG AS YOU SIGN AND DATE IT UNDER A STATEMENT OF TRUTH) but not to the email they gave you, which is probably wrong!

Saw this the other week. Complete wrong info was given by the CNBC. The correct email addresses are in the Template Defence first post.

You will need to check you get an auto-receipt. If not, it's not in. 

ChirpyChicken

Right Are you able to log into the MCOL first of all?
If you can and you scroll down you should see your case at the bottom
Please screenshot the screen you get to 
There is an issue where the Government Gateway login and the MCOL become detached)

soulfella

Coupon-mad said:

soulfella said:

I received a claim form from DCB Legal and submitted my AOS on 05/08/25 using the site. I kept a note of the gateway reference and logged in again a week later to file my defence. Now when I enter my claim number and password, they’re not recognised. I tried emptying the cache, a different browser and even a different laptop. On calling the helpline I was told that they weren’t aware of an issue and I should email my defence. I’m concerned that it may go unread. How can I tell if it’s been received?

Just checking: you aren't putting an l (lower case ell) instead of I (upper case eye) by mistake from the password?

If not, you can certainly email your defence as an attached PDF document (AS LONG AS YOU SIGN AND DATE IT UNDER A STATEMENT OF TRUTH) but not to the email they gave you, which is probably wrong!

Saw this the other week. Complete wrong info was given by the CNBC. The correct email addresses are in the Template Defence first post.

You will need to check you get an auto-receipt. If not, it's not in. 

No ell nor eyes. I think I’ve cocked up by having three Gateways. 

soulfella

ChirpyChicken said:

Right Are you able to log into the MCOL first of all?
If you can and you scroll down you should see your case at the bottom
Please screenshot the screen you get to 
There is an issue where the Government Gateway login and the MCOL become detached)

See my reply to coupon-mad. I’ll try and contact them to see if it can be fixed. If not it’ll have to be email.

soulfella

As requested 

ChirpyChicken

Sorry but your making an error
You need to scroll down and the claim should be there.( as you have done the AOS)
You then click on the claim number. It should be pretty obvious 
Nothing needs fixing 
You can quite clearly see on the right hand side theres plenty to scroll down and see

Coupon-mad

Yep you just look lower on the page to view or search for claims you've done the AOS for which are 'saved'.

soulfella

This is what I’m getting. Nothing comes up in the search.

Gr1pr

If you have 3 gateway accounts,  it might be there under one of the other logins

Coupon-mad

That heading says 'Claims You Have Made'