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Letter of complaint to car hire company. CENTAURO AND AUTOEUROPE
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I've just browsed through the T&C for Centauro and can't find anything in there about how they deal with late collection. However, their T&C does state that they (the T&C) only apply to rentals direct with Centauro and that other rules may apply to bookings through a 3rd party.It would seem that the OP will have to deal with AutoEurope, not Centauro.Both companies have high ratings on Which.0
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