CIFAS Reports, Synectics Solutions DSAR.

duffman1233211

Hi everyone. 

I have a couple of questions.

See the Data Subject Access Request (DSAR) report that you can ask CIFAS for, do they hold information from all of the fraud prevention agencies such as Synectics Solutions Ltd, National Hunter etc. What I mean is, is CIFAS the organisation that these companies report to?

The reason I ask is that I opened a Santander Current account a few weeks ago, everything fine, then I opened a savings account to run along side it. All of a sudden my access to online banking was restricted.

Phoned Santander and they said that they are closing all of my accounts because they found a fraud marker on Synectics Solutions database. I have never committed fraud in my life so have no clue what this marker could be.

Got a letter from Santander and it says "you opened a savings account, but we found a fraud marker, contact Synectic Solutions for more information".

This looks to me like everything was fine with the current account, but because I opened a savings account they are now saying they found a fraud marker. Just seems strange.

I have sent off a DSAR request to Synectic Solutions, and waiting on that coming back.

I also submitted DSAR to CIFAS, and that has come back clear. In fact the only entry on there is that Santander searched CIFAS on the same day I opened the savings account.

So I need to know if all the databases report to CIFAS, or if there is a chance something could be on Synectic Solutions database, but not on the main CIFAS database.

grumpy_codger

duffman1233211 said:
...

So I need to know if all the databases report to CIFAS, ...

I don't think so. It's and independent database that businesses use and report to.

Eyeful

Synectics Solutions Ltd does not routinely report their fraud suspicions to CIFAS; they maintain a separate fraud intelligence consortium and database. If someone’s file is marked for fraud by Synectics, it may not appear on their CIFAS file, and vice versa

PRAISETHESUN

You need to request your info from each company individually. So you'll need to contact CIFAS and SS individually. I'd also contact National Hunter (another fraud database) for completeness, alongside checking your credit files from all 3 CRAs if you haven't already.

https://www.cifas.org.uk/dsar

https://www.synectics-solutions.com/data-subject-access-request-data-held-by-synectics

https://nhunter.co.uk/subject-access-request/

https://www.moneysavingexpert.com/loans/check-free-credit-report/