Volvo XC60 oil pump failed

agrievedvolvoowner

I have a 4yr old Volvo XC60 and had a red warning light of low oil pressure and to stop safely. Did as such and AA came to check. Oil full so off to Volvo dealership. Have been told there are slivers of metal in the oil and the engine needs replacing at a cost of £15k! Out of warrenty. Engines not covered on car insurance. Volvo have offered a 30% goodwill gesture off a new engine. Ours and many other dealerships have opted out of the Motor Ombudsman. Consumer Rights Act 2015 does cover a car fault to raised up to 6yrs from purchase on the premise that the part was faulty within the first 6 months of ownership, but how can i prove that? other than a 4yr old car should not have a pump failure that kills the engine from a brand that prides itself on quality. Any help much appreciated. Anyone had anything similar?

Aylesbury_Duck

agrievedvolvoowner said:

I have a 4yr old Volvo XC60 and had a red warning light of low oil pressure and to stop safely. Did as such and AA came to check. Oil full so off to Volvo dealership. Have been told there are slivers of metal in the oil and the engine needs replacing at a cost of £15k! Out of warrenty. Engines not covered on car insurance. Volvo have offered a 30% goodwill gesture off a new engine. Ours and many other dealerships have opted out of the Motor Ombudsman. Consumer Rights Act 2015 does cover a car fault to raised up to 6yrs from purchase on the premise that the part was faulty within the first 6 months of ownership, but how can i prove that? other than a 4yr old car should not have a pump failure that kills the engine from a brand that prides itself on quality. Any help much appreciated. Anyone had anything similar?

There's a thread from today about a Ford.  Similar circumstances in that it needs a replacement engine and is out of warranty.  Have a look at the advice on there.

You need to get an independent mechanic to take a look.  If their verdict is that the oil pump was faulty at purchase or was bound to suffer premature failure because of an inherent defect then the selling dealer has to provide a remedy.  That may prove to be more or less than the 30% contribution to a new engine.  Don't forget that a new engine is exactly that.  New.  You've had four years' use of the original engine so them fully funding a brand new engine would be betterment, which is why they're not offering that.  You could/should try pushing for more, particularly if the car has been serviced properly and to schedule.

Brand means nothing.  Volvo is no different to Ford, Honda or any of the other brands out there, so you're not going to get anywhere with the argument that expectations are higher.

Keep_pedalling

How many miles has it done?

born_again

Has it been serviced in line with Volvo guidelines & by Volvo or by a 3rd party using the correct spec parts, all fully invoiced with part numbers. So you can prove it has been?

agrievedvolvoowner

Yes the car has been serviced within volvo guidelines and they have the full service history documentation. I can't prove the fuel pump was faulty at point of sale, they can't prove it wasn't. I would need a independent assessment of the car to prove a fault of the pump but this would cost too much. Feel I am stuck in a rut.. 

agrievedvolvoowner

It has done 77,000 miles in 4 years, but still wouldn't expect this to happen with no warning and full service history and software update in June 2025.

Aylesbury_Duck

agrievedvolvoowner said:

Yes the car has been serviced within volvo guidelines and they have the full service history documentation. I can't prove the fuel pump was faulty at point of sale, they can't prove it wasn't. I would need a independent assessment of the car to prove a fault of the pump but this would cost too much. Feel I am stuck in a rut.. 

If you've owned it more than six months, then that independent assessment is needed.  Without it you're not going to be able to exercise your consumer rights.

Why would it cost too much?  Have you had an estimate?

GDB2222

I sympathise, but what good does that do you? You have 3 choices 

Pay £10k for a new engine 

Get a second opinion on what is actually wrong with it. Including whether an engine rebuild is sensible.

Get an engineer to report, and be prepared to go to court.