5 year warranty of kitchen tap -- but no receipt - advice?

wallofbeans

Isthisforreal99 said:

So your father bought it for you? You personally have no consumer rights here then nor potentially warranty if the warranty isn't transferrable.

Did you pay your father as part of his plumbing business to do the job? 

No. He bought it (i paid him back) and he fitted it for free.

Yes, I was thinking that he would be the one who would possibly have to go back to the store he purchased it from (his local store, nowhere near me) with the same credit card, and either get a refund or a like for like replacement. I am talking to Wickes CS with that as an option. 

Alderbank

Sounds like a Wickes Toba Monobloc kitchen tap (or similar)?

If so I wouldn't bother looking for the receipt because the warranty says:

What does the Guarantee Cover?
The guarantee does not cover:
- general wear and tear 
- components such as filters, seals, ‘O’rings and washers
- system debris including the build up of limescale (which can be controlled through regular servicing and maintenance). 

However, the user instruction booklet which came with it gives simple clear instructions 'What should I do if my tap is dripping/leaking?' for cleaning out any build-up of limescale or debris.
If you do that every year or so you should be OK.

Here's that booklet:
https://media.wickes.co.uk/is/content/wickes/GPID_1100346164_TECH_0

Isthisforreal99

wallofbeans said:

Isthisforreal99 said:

So your father bought it for you? You personally have no consumer rights here then nor potentially warranty if the warranty isn't transferrable.

Did you pay your father as part of his plumbing business to do the job? 

No. He bought it (i paid him back) and he fitted it for free.

Yes, I was thinking that he would be the one who would possibly have to go back to the store he purchased it from (his local store, nowhere near me) with the same credit card, and either get a refund or a like for like replacement. I am talking to Wickes CS with that as an option. 

You/he may be entitled to neither. A partial refund maybe, again depends what the warranty says. To be honest £80 is a relatively cheap tap.

MyRealNameToo

wallofbeans said:

MyRealNameToo said:

wallofbeans said:

It was £80.

So there is no way to proof that this transaction was for that tap? It's frustrating because I know it was and there seems to be no way to proof it. Keeping receipts for every single item ever purchased is hard to do so I wish there was another way to do this.  

Depends on how long Wicks keeps its detailed data for and if they are willing to go looking for you. Have you asked if they can find it and recreate it? There is no legal obligation for them to so go in nicely. 

In principle you could do a Subject Access Request but the chances are there is no Personal Identifiable Information on it and therefore wouldnt be returned. 

Generally it's advisable to keep receipts for anything with a long guarantee or that cost over a certain amount which probably makes it a very small proportion of what you buy. 

I do this when I purchase things -- even keeping boxes of items in case they need returning during the warranty period. But I didn't buy this, and if I had it would have been online anyway, so no need for a physical receipt. 

I just assumed that showing the bank statement with the single transaction would be enough. Apparently not. 

A bank statement itself doesnt prove anything, just shows some goods were purchased on or before a date. Doesnt show it was a tap or if it was several pots of paint etc. 

Some companies are good enough to look up on their systems if they can find the receipt for you and like to see a bank statement showing the probable transaction as otherwise it's a total wild goose chase. Was stuck behind a woman who was trying to return something in a local craft shop but had lost her receipt, she started off that she'd bought it last month then when that came up with no matches decided it may have been a valentines present then when that was a bust it may have been a Xmas present etc etc. Was there 15 minutes waiting before I ran out of lunch break and abandoned my purchase. 

Others would have just told her to go away with no evidence and wouldnt have lost my purchase.

Undervalued

wallofbeans said:

Isthisforreal99 said:

So your father bought it for you? You personally have no consumer rights here then nor potentially warranty if the warranty isn't transferrable.

Did you pay your father as part of his plumbing business to do the job? 

No. He bought it (i paid him back) and he fitted it for free.

Yes, I was thinking that he would be the one who would possibly have to go back to the store he purchased it from (his local store, nowhere near me) with the same credit card, and either get a refund or a like for like replacement. I am talking to Wickes CS with that as an option. 

Keep in mind that would rely on their goodwill. Based on what you have posted here you / he have few, if any, rights to fall back on.

wallofbeans

Thanks all. This is why I buy everything online.

wallofbeans

Isthisforreal99 said:

wallofbeans said:

Isthisforreal99 said:

So your father bought it for you? You personally have no consumer rights here then nor potentially warranty if the warranty isn't transferrable.

Did you pay your father as part of his plumbing business to do the job? 

No. He bought it (i paid him back) and he fitted it for free.

Yes, I was thinking that he would be the one who would possibly have to go back to the store he purchased it from (his local store, nowhere near me) with the same credit card, and either get a refund or a like for like replacement. I am talking to Wickes CS with that as an option. 

You/he may be entitled to neither. A partial refund maybe, again depends what the warranty says. To be honest £80 is a relatively cheap tap.

Do you have any advice on a good tap I should for? 

wallofbeans

Undervalued said:

wallofbeans said:

Isthisforreal99 said:

So your father bought it for you? You personally have no consumer rights here then nor potentially warranty if the warranty isn't transferrable.

Did you pay your father as part of his plumbing business to do the job? 

No. He bought it (i paid him back) and he fitted it for free.

Yes, I was thinking that he would be the one who would possibly have to go back to the store he purchased it from (his local store, nowhere near me) with the same credit card, and either get a refund or a like for like replacement. I am talking to Wickes CS with that as an option. 

Keep in mind that would rely on their goodwill. Based on what you have posted here you / he have few, if any, rights to fall back on.

I was hoping that the evidence I gave them - the transaction exactly matching the cost of the tap, and that it's a Wickes own brand tap that I assume I can't buy anywhere else, that they would offer good will and give the benefit of the doubt. Making sure I think Wickes is great and keep shopping there, by just giving me a replacement tap would be what I hoped a company would do. It's disappointing to know that this isn't the case. 

It's also disappointing to realise that the 'warranty' doesn't really cover anything. 

MyRealNameToo

Personally always found Bristan to be a good make that you can find decent deals on. People elsewhere always recommend Grohe but they tend to be more than I want to pay. 

elsien

You are 4 1/2 years into a five year warranty period. So even with a receipt, a full refund is not going to  be happening.

I have to say, though, their website is lacking a certain amount of detail on the warranty front.