UKPC debt collection advice

schoon

Hi, I got a PCN on 16.5.25. I argued as a blue badge holder it did not need to be displayed. I heard nothing. Today I received a debt collection letter and I have to pay £140! Any advice is appreciated.

Gr1pr

Ignore the powerless debt collectors letters,  post 4 in the newbies sticky thread in announcements near the top of the forum 

Meanwhile , Try to get the landowner or managing agents or landlord or business to cancel it ASAP,  based on the Equality Act 2010

In future,  display the badge and clock , regardless   ( and pay if its a pay to park car park   )

schoon

Thanks. But I tried to use that and basically they didn't respond.

Gr1pr

Then you can argue your case in any future court claim,  if it happens  ( but never stop trying plan A,  persistence can pay , apathy never does  )

Coupon-mad

schoon said:

Thanks. But I tried to use that and basically they didn't respond.

Who didn't respond? Did you find out the property managers and complain to them? 

schoon

Hi,

So I have since receive another debt collection letter and today, I got this:

Please be advised your appeal was responded to requesting more information on 20/06/25.

As no further information was provided a final letter was sent on 12/07/25, please find copies attached.

After no payment or correspondence from you, the parking charge was passed to our third-party debt recovery company for further action.

The opportunity to appeal this charge further has expired, the charge has subsequently been referred to our debt recovery agent. To make payment, or request information, please contact:

ZZPS can be reached directly on 01932 918916 or by emailing customerservices@zzps.co.uk

I did not receive either letter.

first, letter:

Thank you for your recent correspondence in relation to parking charge reference 3009451361509.

To assist us in making a decision regarding your appeal, please confirm the full name and address of the driver to our Appeals Department within seven

days of the date of this letter.

Schedule 4 of the Protection of Freedoms Act 2012 discusses the recovery of unpaid parking charges. It allows parking operators to hold the registered

keeper liable to pay unpaid parking charges if the operator has not been provided the name and a serviceable address of the driver.

This information may be confirmed by submitting another appeal on our website at www.ukpcappeals.co.uk, or by post to the address overleaf. Please

ensure that if writing to us by post that you include the parking charge reference number and vehicle registration.

Failure to provide this information will give us no alternative other than to make our final decision based on the previous information received. At this stage

a POPLA verification code will be provided.

The parking charge has been placed on hold whilst under appeal and may be settled in full at the current PCN rate of £40.00.
2nd, letter:

Date: 12/07/2025

Registration Number: 

Parking Charge Reference Number: 

POPLA Reference: 

Dear 

We have previously written to you regarding the above parking charge, requesting more information so we may reach a final decision

for your appeal. As we have not received any further correspondence, the appeals process is complete and our view is that the parking

charge has been correctly issued.

Our appeals process is now concluded, you may now choose one of the following options:

1) Pay the parking charge detailed above at the reduced rate of £40.00 to UK Parking Control Ltd. PLEASE REFER OVERLEAF FOR

PAYMENT OPTIONS AND ADDRESS DETAILS.

2) Make an appeal to the independent adjudicator POPLA (Parking on Private Land Appeals) using the verification code provided above.

Please note that if you wish to appeal to POPLA, you will lose the right to pay the discounted rate of £40.00, and should POPLA reject

your appeal you will be required to pay the full amount of £70.00. If you opt to pay the parking charge you will be unable to appeal

with POPLA. Appeals to POPLA must be made within twenty-eight days from the date of this letter. To appeal with POPLA, please visit

www.popla.co.uk. If you are unable to access the internet, you may appeal by post – this must be done using a POPLA postal form

which may be obtained by contacting POPLA by phone (0330 159 6126) or post (PO Box 1270, Warrington, WA4 9RL).

By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute

resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative

dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.

3) If you choose to do nothing the parking charge will automatically increase after thirty-five days from the date of this letter to £70.00

and the matter will be passed to our debt recovery agent, at which point you will be liable to pay an additional charge of £70, in

accordance with the terms and conditions of parking, and further charges will be claimed if court action is taken against you. Any

unpaid court judgement may adversely affect your credit rating.

Yours Sincerely,

Appeals Department

UK Parking Control Limited

Not only did they not send those letters but they have not responded to any of my communications.

Wondered what I should do, TIA!

@Coupon-mad aplogies I missed your comment. UKPC has not responded. Since then I have written to both the business visited and the ladowner with no response although it was only a couple of weeks ago.

Coupon-mad

Ignore it then. No responding to ZZPS.

schoon

Should I reply to UKPC saying it's all !!!!!! at least?

Gr1pr

schoon said:

Should I reply to UKPC saying it's all !!!!!! at least?

No, just ignore the powerless debt collectors letters and follow the process,  there's a time and a place,  this stage isnt it