Phone unlocking scam - https://directunlocks.com

Osastrep

DirectUnlocks charged me for a service that was never delivered. After paying, I received no real unlock, only repeated excuses and attempts to charge me more money. When I tried to resolve the issue, their responses were repetitive, unhelpful, and clearly designed to delay until it was too late to dispute the charge. My phone is not stolen, not under a payment plan, and has no outstanding balance — yet they still refused to unlock it or issue a refund. This company hides behind misleading promises and continues to charge unsuspecting victims. I consider this a scam. I will be pursuing legal action and reporting this to consumer protection agencies, as well as warning others through every channel available. Do NOT trust this website.

Alderbank

Osastrep said:

DirectUnlocks charged me for a service that was never delivered. After paying, I received no real unlock, only repeated excuses and attempts to charge me more money. When I tried to resolve the issue, their responses were repetitive, unhelpful, and clearly designed to delay until it was too late to dispute the charge. My phone is not stolen, not under a payment plan, and has no outstanding balance — yet they still refused to unlock it or issue a refund. This company hides behind misleading promises and continues to charge unsuspecting victims. I consider this a scam. I will be pursuing legal action and reporting this to consumer protection agencies, as well as warning others through every channel available. Do NOT trust this website.

Welcome to the forum.

Before handing your money over to DirectUnlocks did you visit MSE here to read a little about them?

People here have been warning about DirectUnlocks for many years, here is just one example:
https://forums.moneysavingexpert.com/discussion/6239541/directunlocks-website-scam-now-reported-to-police

What is the legal action which you be pursuing?

MikeJXE

What phone was it

If it was Apple and you could prove it’s yours they would unlock it for free

flaneurs_lobster

MikeJXE said:

What phone was it

If it was Apple and you could prove it’s yours they would unlock it for free

The mobile operators will unlock pretty much any phone that's locked to their network for free (or a minimal charge). 

Bit late now though for the OP. The phone must be at least 3.5 years old, is it still getting updates?

TadleyBaggie

Locked iPhones haven’t been sold for several years.