Amazon.....How do I contact them?

rowan222

Does anyone know how to contact Amazon at management level?

The other evening I witnessed some absolutely appalling behaviour  by an Amazon driver. I wrote a detailed description of my complaint. I then searched the website and couldn't find a contact email so went on to online chat. They gave me an email but they dont seem to respond to that!

Why do these companies make it so difficult to contact?

Exodi

Presumably because management teams would prefer to spend their day making strategic decisions and not responding to customer complaints. It's not an accident.

Even if your complaint did reach them, inevitably they'd only refer it to their customer service teams to look into regardless.

If you've reported the incident, what is it you're hoping to see happen now? For all you know, they may have taken action and decided it's not proper to report to you that they've reprimanded the driver. I agree though a response along the lines of "Thanks for bringing this to our attention, we shall look into this and take any necessary action" wouldn't have hurt.

rowan222

Exodi said:

Presumably because management teams would prefer to spend their day making strategic decisions and not responding to customer complaints. It's not an accident.

Even if your complaint did reach them, inevitably they'd only refer it to their customer service teams to look into regardless.

If you've reported the incident, what is it you're hoping to see happen now? For all you know, they may have taken action and decided it's not proper to report to you that they've reprimanded the driver, or what have you. I agree though a response along the lines of "Thanks for bringing this to our attention, we shall look into this and take any action necessary." wouldn't have hurt.

I dont know that they have actually read it? And I asked them to confirm receipt.

What do I want to happen now? Well since the incident concerned the driver leaving all the gates open on our gated rural road and sheep getting out and spending half the night returning them to field. Not to mention driving dangerously at speed on a single track road. I asked that some retraining was initiated! i would hope they take something like this seriously!

swingaloo

Most Amazon drivers are self employed anyway so I doubt the company will do much about your complaint.

rowan222

swingaloo said:

Most Amazon drivers are self employed anyway so I doubt the company will do much about your complaint.

Driving an Amazon Prime van?

flaneurs_lobster

Presumably whatever this "absolutely appalling behaviour" was, it wasn't illegal or you would have reported it to the police.

You've submitted your observation/complaint to Amazon.

While it would be good to think that they would, at least, acknowledge receipt I don't think you can assume it'll happen. 

swingaloo

rowan222 said:

swingaloo said:

Most Amazon drivers are self employed anyway so I doubt the company will do much about your complaint.

Driving an Amazon Prime van?

Yes, they lease the vans from Amazon. Trying to complain to management at Amazon is futile. Do you know which depot the driver came from? There are many depots and many managers managing the staff working inside them but most drivers are self employed and just go to the depot to collect parcels for their round. 

Skiddaw1

flaneurs_lobster said:

Presumably whatever this "absolutely appalling behaviour" was, it wasn't illegal or you would have reported it to the police.

You've submitted your observation/complaint to Amazon.

While it would be good to think that they would, at least, acknowledge receipt I don't think you can assume it'll happen. 

OP explained what happened a few posts back. Whilst I agree nothing much is likely to result from a complaint personally I'd be feeling exactly the same.  Leaving gates open so that livestock can get out is irresponsible to say the least and anyone in our village or surrounding area would be equally furious. None of our regular delivery drivers would contemplate such a thing regardless of what delivery pressures they were under. 

mjm3346

Gates across a road left open? Sounds like Amazon should put the addresses there on a block list so drivers don't waste their time in future.

sheramber

Are the gates across the road or, gates to the fields with sheep in thus allowing the sheep to wander out into the road. 

Driving dangerously should be reported to the police. 

rowan222

mjm3346 said:

Gates across a road left open? Sounds like Amazon should put the addresses there on a block list so drivers don't waste their time in future.

It would seem that you haven't spent any time in the countryside or know anything about rural communities. Your response is naive and arrogant!  Gated roads are not unusual in rural areas. They are regular single track roads that go through farmland but there are gates every so often because the fields are often unfenced and contain livestock. They are signed at either end as "Gated Road",  There are also signs on the gates at either "Livestock pressent--please close Gates"

Its common courtesy to close gates after a vehicle passes through. Every one from residents to the local postie manages to do it.

I was working with our houses in an adjacent field and went down and closed it the first time and then again later when he returned. It was only later that evening that I learnt from a neighbouring farmer that he'd left the other gates open and together we were up until 02:30 getting the sheep back!