Damaged clothing bought online

MyRealNameToo

Okell said:

BigredH said:

Thanks for the replies.I only tried it on before I went on holiday.I did not take it with me.
It is a CP Company sweater bought from End clothing.I have a feeling it’s a he said/she said.I did say I would accept a credit on my account or a voucher.

I know this is a consumer rights forum but I think it's a bit unfair on retailers if you have agreed to accept a credit or voucher and then try to backtrack on that.

Your rights are what you can enforce through court, there is nothing to stop two parties agreeing a different solution to what the statuary rights are. Have personally done so many a time.

The issue here is the OP asked to return it for refund/exchange and the merchant said no, the OP has suggested a middle ground of return for a voucher but the merchant has still said no. 

BigredH said:

It’s been de-tagged unfortunately.As soon as  I tried it on & it fit I took it off & hung it up.I didn’t inspect it as I didn’t think it would be faulty/damaged.The brand is normally very reliable.I understand that it’s the retailer who I have the problem with & not the brand who made it?As I posted above I get the feeling End are trying to blame the maker here.

Personally would probably just try the returns process anyway given its all self service online and doesnt require their prior approval to return. The fact you have detagged it doesnt help but ultimately this is a return for them being faulty not a change of mind. 

Who "has the problem" will depend on the terms between the merchant and their supplier but thats nothing to do with you.

sheramber

What sort of mark is it?

Is it in the same position on the back and the front ?

Could it have happened when it was  hanging up?