Facebook Permanent Suspension

L123

Has anyone been permanently suspended on Facebook in error? I’ve received an apology for the first disablement but then I did the same thing again (as they’d apologised) and they suspended me. I appealed and it was rejected. I run a business through Facebook and I’m at my wits end. Help!

Trancenut23

Just an FYI, this post probably belongs in the Compers' Chat Corner forum:
https://forums.moneysavingexpert.com/categories/compers-chat-corner

That said, I wonder if Ofcom have any jurisdiction over this, given the importance of social media for business use?

janE1956

L123 said:

Has anyone been permanently suspended on Facebook in error? I’ve received an apology for the first disablement but then I did the same thing again (as they’d apologised) and they suspended me. I appealed and it was rejected. I run a business through Facebook and I’m at my wits end. Help!

new account? i did this with instagram, one on firefox and one on chrome

Undervalued

Trancenut23 said:

Just an FYI, this post probably belongs in the Compers' Chat Corner forum:
https://forums.moneysavingexpert.com/categories/compers-chat-corner

That said, I wonder if Ofcom have any jurisdiction over this, given the importance of social media for business use?

The general principle is that any company (with very few legal exceptions) can decide who they do or do not want as a customer and don't even have to give a reason. Unless it can be shown that their real reason would amount to unlawful discrimination (e.g. race, gender, religion etc) there is generally nothing you can do about it.

elsien

What was it that you did,  to be suspended for?

onomatopoeia99

Trancenut23 said:

Just an FYI, this post probably belongs in the Compers' Chat Corner forum:

Why would a post about being suspended on facebook go in Compers' Chat? Is there some missing context that you are aware of?

Neil_Jones

L123 said:

Has anyone been permanently suspended on Facebook in error? I’ve received an apology for the first disablement but then I did the same thing again (as they’d apologised) and they suspended me. I appealed and it was rejected. I run a business through Facebook and I’m at my wits end. Help!

So you've been suspended from Facebook before for doing something, you got it back and then did the same thing again you got suspended for in the first place and you wonder why you got suspended?

If you run a business on Facebook and its important to you, perhaps you should have been a bit more circumspect with your account...

Sicard

Facebook have suspended millions of users for various infringements. I couldn't get into my account but they reinstated it within minutes after realising it was an error.

L123

Thank you all for your comments. I was first disabled on 11th august for a post on a business page which they deemed a cybersecurity issue. We then received an apology from Facebook for to say this was an error. I was then disabled again in the 13th august due and asked to appeal which I did and they came back saying it was an advertising security breach. I was hacked two months ago but Facebook helped me fix this however, the hackers did place a number of adverts and I think this is what they’ve found in the review. Total nightmare.

I work in marketing and manage a number of business pages so this has a huge impact on a number of businesses. 

chunter

2FA is a must for Facebook.

If you're going to have a business page, have two Facebook user accounts to administer the business page. 

If a user account goes down, you can work through the other.

I have all facebook pages /groups on a separate anonymously vague user account with IFA and a stupidly complicated password. No friends on that user account. Just the pages / groups.

You need that demarcation line between business and social.

L123

Thanks for that but wish I’d known that before! No luck as we currently stand.