Plum taking more than agreed Direct Debit

steelman99

reconsiling  my  bank statements  I  noticed that  Plum had taken £20  DD last week instead of their usual £10.
On asking why  I was told there was a Technical issue ( Reply from them shown below) -  I know It was only £10 and its made  no diffrence to me  as the £10 is  now earning interest in an account that we  use to  save  money should the  cats  need the  vets rather than my  current account.

Just raising the issue  so others are aware , as it  looks like its affected more people than me

Hello,

We're aware of a technical issue that has caused some Combo depositors to run unexpectedly or set aside higher amounts than intended.

Additionally, some Customers are not receiving the usual notification with the breakdown.

Our team is actively investigating what happened to ensure it does not happen again.

If more money than intended has been set aside, you'll be able to withdraw the excess amount and return it to your bank account as soon as it settles.

We're very sorry for any inconvenience caused and appreciate your patience while we work to fully resolve the issue.

flaneurs_lobster

I guess, as you say, having £10 moved from one account to another (both under your control) is no big deal. 

But these autosave accounts (not just Plum) are generally given open banking access to shift as much as they like.

Could, at best, be inconvenient if your current account has been emptied on the day you pay your utility bills, credit cards or your mortgage.

p00hsticks

I'm not familiar with Plum - are you saying that the both current and savings accounts are with them and it was somee form of automated  internal transfer that took more than was intended ?

If it was a genuine Direct Debit as per your thread title, then you should be able to reclaim the money under the DD guarantee if you wished. 

steelman99

no - it a  savings account with  Plum - taken from my  current account with a diffrent  bank
It serves 2 purposes - Firstly  it  gives  me enough DD on my  current account with  Lloyds to get Intrest, at £10 perweek , it also adds up to what we were going to be  paying for  Pet insurance  for the  cat - Sort a self insurance policy shoud the  cat  need the vets  - know I could  take it  back - reason for post was to let  others  know  it could happen to others , would  hate anyone to  get  bank charges because Plum has  taken extra -or if they  have  had  bank charges they  can start to chase  Plum to cover them 

steelman99

flaneurs_lobster said:

I guess, as you say, having £10 moved from one account to another (both under your control) is no big deal. 

But these autosave accounts (not just Plum) are generally given open banking access to shift as much as they like.

Could, at best, be inconvenient if your current account has been emptied on the day you pay your utility bills, credit cards or your mortgage.

the  autosave is turned off - its  just a fixed £10 thats  moved across  every Wed - if they take  £20 this week , will recall the  DD and  close the account 

friolento

I would ask for the money back, plus compensation for the inconvenience and effort 

clairec666

Their "technical issue" could cause some people to go into their overdraft. If that was me I'd be expecting much more than a "sorry" email.

masonic

clairec666 said:

Their "technical issue" could cause some people to go into their overdraft. If that was me I'd be expecting much more than a "sorry" email.

Though the DD guarantee could be used to avoid any charges in that scenario.

It may need to be used if you need the money back quicker than it takes to clear in the savings account, as from past experience it is not available to withdraw immediately.