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Google pixel phone keeps resetting

Hi all

My husband told me tonight that his google pixel 9 pro keeps resetting snd that this is the third time he has had to factory reset his phone. He is under contract with ID mobile and has had it less than a year.

Would he be able to swap to another phone because of the constant issues. 

Thank you 
Mortgage free wannabe 

Actual mortgage stating amount £75,150

Overpayment paused to pay off cc 

Starting balance £66,565.45

Current balance £55,819

Cc debt free.

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