Hisense tv screensaver

LastbutFast

I’d appreciate some advice please. Brand new 50U6NQTUK Hisense tv, which I’m generally pleased with. However, no screensaver settings available. Vidaa Art automatically set itself to 5 mins, source default but no screensaver initiates after 5+ mins. Have contacted Hisense for tech support who helped with a system update but after factory reset and new setup the fault remains. At 75 years old my tech ability is very limited and would be thankful for advice.

Vitor

Are there any images to show? There should be a pre-loaded Vidaa Art collection but the app could be looking for a USB device with a library of images

Lorian

You may need to accept the vidaa art t&C's there somewhere looking at issues others have had.

LastbutFast

Vitor said:

Are there any images to show? There should be a pre-loaded Vidaa Art collection but the app could be looking for a USB device with a library of images

Thanks for your input. I’ve added an image to favourites, whilst signed into my Vidaa account (ie not usb), as per settings below but no screensaver initiates after 5+ mins. (The apparent blank space actually reads Show Art after 5mins - it’s my poor photography)

LastbutFast

Lorian said:

You may need to accept the vidaa art t&C's there somewhere looking at issues others have had.

Thanks for your help. When setting up the tv I agreed to all the t&c and signed up for a Vidaa account. Hence the smiling face in the top r/h corner of the first photo above. However, still no screensaver 😭