Smart meter

Solo5856

We are on Economy 7 tariff and it took Octopus Energy over 3 weeks since installing a smart meter for it to read the night time use.
Instead it read night time as daytime so we have been charged daytime rate for 24 days.
Octopus has offered £40 in compensation, so should we accept or take it further?

Robin9

If this installation was during the summer when your night time use  was low you probably have does very well out the problem.

Take the money and move on

Scot_39

£40 seems to be in line with say the new Ofgem compensation for smart meter problems.

And higher than the old typical £25 min good will compensation when awarded.

In summer your night use is probably realistically not that high - unless your a heavy hot water or EV charger or home battery user (in both cases E7 might not be the best choice) 

So how does that compare to the total kWh and the total cost you yourself used.  And realistically how much of that total was night rate - and so overcharged.

And if night was wrong - isn't there a fair chance day was wrong - and so the meter if not the billing might have been set for single rate and not e7 peak / off peak rates (the two should come as a pair)

Given say c26p SR vs c13p off peak c 32p peak tpye rates - vs SR youd need to be overcharged for c300kWh in 24 days (13kWh/night) or vs peak c200kWh (8kWh/night) to go over that £40.

To put that in perspective my total use last couple of months been in the 180 kWh region - 6 kWh per day for 24 hrs not 7.

Use your own numbers and see what your actual overcharge was ?

But unless a high user - I'd probably accept it.

Keep_pedalling

Presumably this £40 is on top of a corrected bill so it sounds like you are quids in.