Moda Furnishings Sub-Standard Product Quality With Worthless 7 Year Guarantee

HHH1

We spent a considerable amount of money on a supposedly UV resistant Moda Furnishings rattan style 8 seat table & chairs in November 2021. Last Summer we noticed a couple of rattan strips had broken, this Summer (2025) there are multiple strips broken on both the table and the Lazy Suzan. My guess is that the glass tabletop proves too much for the rattan in hot weather (when it would be in use). I approached Moda Furnishings in early August only to find that they had gone into administration in July 2023 and that they would not honour the 7 year guarantee. 

As they were bought out of liquidation by Giomani Designs Ltd, I then wrote to the Giomani. CEO. I received a phone call the following day to say that they would not honour the guarantee. They reluctantly agreed to put this in writing, but have failed to do so. Whilst I accept that they have no legal responsibility, I believe that they have an ethical and moral duty to honour the guarantee - especially as they are still marketing under the Moda Furnishings name. So, they benefit from the name but shirk the responsibility for, what in our case, turned out to be a sub-standard product. For us their guarantee has proved to be totally worthless.

My advice is to steer well clear of Moda Furnishing products and their parent Giomani Designs Ltd.

MyRealNameToo

HHH1 said:

We spent a considerable amount of money on a supposedly UV resistant Moda Furnishings rattan style 8 seat table & chairs in November 2021. Last Summer we noticed a couple of rattan strips had broken, this Summer (2025) there are multiple strips broken on both the table and the Lazy Suzan. My guess is that the glass tabletop proves too much for the rattan in hot weather (when it would be in use). I approached Moda Furnishings in early August only to find that they had gone into administration in July 2023 and that they would not honour the 7 year guarantee. 

As they were bought out of liquidation by Giomani Designs Ltd, I then wrote to the Giomani. CEO. I received a phone call the following day to say that they would not honour the guarantee. They reluctantly agreed to put this in writing, but have failed to do so. Whilst I accept that they have no legal responsibility, I believe that they have an ethical and moral duty to honour the guarantee - especially as they are still marketing under the Moda Furnishings name. So, they benefit from the name but shirk the responsibility for, what in our case, turned out to be a sub-standard product. For us their guarantee has proved to be totally worthless.

My advice is to steer well clear of Moda Furnishing products and their parent Giomani Designs Ltd.

Moda Furnishings ltd are still in administration and are about to be dissolved. 

Haven't looked at Giomani Designs Ltd but they are not related to the company thats gone/going bust... they presumably therefore simply bought the brandname and stock which would mean the liabilities stay with the insolvent company