Horizon parking PCN - Tesco Stourbridge

Darren104

Hi, the driver overstayed the 2 hour limit when shopping at Tesco, paid cash but lost the receipt. There was big queues in the supermarket and they have a disabled son so it took longer than they expected. If option A fails (contacting the retailer) in the newbies section, is it best just to pay the £40 discount rate. PCN attached. Thank you

Gr1pr

No , circumstances beyond the drivers control caused the alleged breach 

Plan A should work due to the circumstances described above, to not penalise legitimate customers

Nellymoser

More redations needed in your 2 posted images. Reg No and pcn No are showing in the black bands on that letter.

Coupon-mad

If you used a Clubcard and can remember which till area you were at, you can firstly ask the CS desk person to reprint your receipt as evidence, if their manager won't cancel this PCN on the spot for you.

Applying a fixed time limit to a shopper with a disabled son is in fact illegal.

Darren104

Nellymoser said:

More redations needed in your 2 posted images. Reg No and pcn No are showing in the black bands on that letter.

Thank you for highlighting, I have now made the redactions  

Darren104

Coupon-mad said:

Applying a fixed time limit to a shopper with a disabled son is in fact illegal.

Hi ya, They hadn’t used a disabled bay to park as they have no badge but the son has all the paper evidence of having and claiming disability. Where does it state that it is illegal to pose a fixed time limit to a shopper with a disabled son? Thank you.

Coupon-mad

Darren104 said:

Coupon-mad said:

Applying a fixed time limit to a shopper with a disabled son is in fact illegal.

Hi ya, They hadn’t used a disabled bay to park as they have no badge but the son has all the paper evidence of having and claiming disability. Where does it state that it is illegal to pose a fixed time limit to a shopper with a disabled son? Thank you.

It's covered by the Equality Act:

https://www.equalityhumanrights.com/guidance/retailers-legal-responsibility-disabled-customers

2010 BBC article about it here, before the DDA was replaced by the Equality Act 2010:

http://news.bbc.co.uk/1/hi/uk/8488737.stm

Nellymoser

You redacted the 2nd image but not the 1st. 🙂

Gr1pr

A blue badge or not is irrelevant,  the law is extremely relevant,  especially the Equality Act 2010

Darren104

Nellymoser said:

More redations needed in your 2 posted images. Reg No and pcn No are showing in the black bands on that letter.

Thanks for highlighting that, well spotted. I’ve redacted 

Darren104

Coupon-mad said:

Darren104 said:

Coupon-mad said:

Applying a fixed time limit to a shopper with a disabled son is in fact illegal.

Hi ya, They hadn’t used a disabled bay to park as they have no badge but the son has all the paper evidence of having and claiming disability. Where does it state that it is illegal to pose a fixed time limit to a shopper with a disabled son? Thank you.

It's covered by the Equality Act:

https://www.equalityhumanrights.com/guidance/retailers-legal-responsibility-disabled-customers

2010 BBC article about it here, before the DDA was replaced by the Equality Act 2010:

http://news.bbc.co.uk/1/hi/uk/8488737.stm

Brilliant work and research thank you so much