Royal Mail not delivering mail

Gaberdeen

Short update on this;

Complained the same day I posted this, received an acknowledgment email and last Thursday received this;

Case Number: 06632856

Thank you for getting in touch with Royal Mail.

As requested, I’ve forwarded your email to our escalation team today. They’ll look into this and contact you once their investigations are completed.

I hope that the explanation above resolves your enquiry and answers your questions. If you require further assistance, please visit our Help and Support Centre at [www.royalmail.com/help.]www.royalmail.com/help.

Regards

Mark Fleming
Royal Mail

I've also since had an acquaintance reach out via social media with the following, which seems to chime with what others have said;

" I hope you are well and since you posted this I hope you've been to hospital and had the treatment you need and deserve. I didn't want to reply directly to your post because I work for Royal Mail. Since COVID we have been told that if it's busy we have to concentrate on parcels / packets and leave mail. Despite what previous CEO said this HAS been Royal Mail policy. Years ago we would get into serious trouble if we left just one letter in our frame. How times have changed. Privatisation has been a huge mistake and now Royal Mail is owned by Kretinsky, things are going to get worse."

As I feared at the time, this is an endemic issue at the RM and set to get a lot worse. I think this issue might well swell into a social justice campaign, particularly if more and more NHS appointments keep getting missed.