How to complain

Stma123

I released £80k from my named savings investment account into a my named TSB account by faster payment , and the money is now being held for further checks .
i telephoned  and was told they needed a further 24 hours , I don’t get it … I answered all their questions , passed security info etc and still being held .
I am at a loss of what to do . Annoyed because , 1) they didn’t inform me of the hold up and I had to make a phone call 
2) a faster payment from the same bank account has been coming into my account from the same company for over 2 years .
3) the time this is taking .
it seems banks can do what they want under the guise of following FCA rules.
the lady in complaints , just said all the right words .

david29dpo

Basically, the banks have to cover themselfs with all the scams now.
Its a nightmare withdrawing large amounts now.