George @ Asda sandals recall

Itsadogslife68

Hi there, 

I am wondering if anyone can advise or point me in the right direction. 

I purchased some sandals from George @ Asda online. 

The quality wasn’t great and they made my feet itch but they was cheap and pretty for a holiday trip over the summer. 

I didn’t think anymore of it until I recieved an email form Asda stating the product is being recalled due to high levels of Nickel found. The email stated to return to store for a full refund. 

I purchased online as I don’t have an Asda store near me so I contacted them online stating this. First they asked for a screen shot of the email I recieved and then went on to state if the sandals haven’t been a problem and have been worn they are unable to accept a return.  

I informed them that the quality wasn’t great. They replied saying all we can do is offer a £5 credit voucher. 

Is this acceptable? 

Thank you for your time 

Alderbank

Itsadogslife68 said:

Hi there, 

I am wondering if anyone can advise or point me in the right direction. 

I purchased some sandals from George @ Asda online. 

The quality wasn’t great and they made my feet itch but they was cheap and pretty for a holiday trip over the summer. 

I didn’t think anymore of it until I recieved an email form Asda stating the product is being recalled due to high levels of Nickel found. The email stated to return to store for a full refund. 

I purchased online as I don’t have an Asda store near me so I contacted them online stating this. First they asked for a screen shot of the email I recieved and then went on to state if the sandals haven’t been a problem and have been worn they are unable to accept a return.  

I informed them that the quality wasn’t great. They replied saying all we can do is offer a £5 credit voucher. 

Is this acceptable? 

Thank you for your time 

Welcome to the forum.

What colour are your sandals?

MyRealNameToo

Presumably lilac or sage

Silver_Shark

Obviously someone not aware of the recall, contact them again if you purchased the lilac or sage sandals.

https://corporate.asda.com/product-recall-george-ladies-double-buckle-flatbed-sandal

Itsadogslife68

Many thanks for your replies. I purchased the lilac. 

I did explain to customer services online and sent a copy of the recall email I recieved but they said if the sandals have been worn I can only have a credit of £5 which makes no sense when If I could get to an Asda store would be offered a full refund even without a receipt. 

Okell

Itsadogslife68 said:

Many thanks for your replies. I purchased the lilac. 

I did explain to customer services online and sent a copy of the recall email I recieved but they said if the sandals have been worn I can only have a credit of £5 which makes no sense when If I could get to an Asda store would be offered a full refund even without a receipt. 

That's rubbish

Have you actually tried speaking to someone in customer services or have you just tried online?

If they've issued a safety recall because of the possible risk of heavy metal poisoning it's ridiculous for them "to state if the sandals haven’t been a problem and have been worn they are unable to accept a return"  or then say they will only offer a £5 voucher if they've been worn!

If you can't get through to a human being to talk sense to you could try emailing their CEO!

Itsadogslife68

I agree. I have since contacted them again and explained it doesn’t sound right and they have now refund me plus £5 credit. 

Thanks for everyone’s helps