Retailer failing to collect incorrect goods

theclangers7

Hello

Please could anyone let me know what the position is if a retailer delivers the wrong item (item is of no use to me) and then fails to provide a suitable method to collect the item from me despite several attempts (emails and phone calls) requesting a returns label or courier.

I did receive the correct replacement goods so not out of pocket but have a parcel that they appear not to want to collect and I am unsure how to proceed. Are you allowed to dispose of the item if they don't collect? and presumably they can't charge me for the item?

Thanks

user1977

Roughly how valuable is the item?

theclangers7

£24.39 ex VAT

Okell

No - you can't just "dispose" of the item.

If I were you I'd contact them a couple of more times and ask them to clarify whether they want the item back or can you keep it.

Who is the retailer?  (Don't worry about naming them - it's perfectly OK)

user1977

theclangers7 said:

£24.39 ex VAT

So the value to the retailer is somewhere less than that - it's hardly going to be worth their while arranging a collection is it? And certainly not worth their while pursuing you for the costs if they later change their mind.

Ergates

theclangers7 said:

Hello

Please could anyone let me know what the position is if a retailer delivers the wrong item (item is of no use to me) and then fails to provide a suitable method to collect the item from me despite several attempts (emails and phone calls) requesting a returns label or courier.

I did receive the correct replacement goods so not out of pocket but have a parcel that they appear not to want to collect and I am unsure how to proceed. Are you allowed to dispose of the item if they don't collect? and presumably they can't charge me for the item?

Thanks

How large is the item?  (i.e. how inconvenient is it to keep hold of)

What you *supposed* to do is give them a reasonable time to collect the item.  Then you can sell it (making a reasonable amount of effort to get a good price) and offer to send them the money.   Then, if they don't come back to you, eventually the money is yours.

sonearandyetsofa

The "Correct" way to deal with it - send a registered post letter or email to the company stating that you have the goods, they are available for collection within the next 2 or 4 weeks (whichever works best for you) after which time you will dispose of them. Then, sell them on, and hold the money for the next 6 years - if they don't ask for it, it's yours.

The "It'll probably be okay" method - don't say anything, sell the goods, be prepared to give the money to the company if they ask within the next 6 years. Chances are the end result of either method will be the same - it's probably not worth their time or effort to recover the goods.

sheramber

Does it have to be collected? 

Can it not be sent by courier or posted?

theclangers7

sheramber said:

Does it have to be collected? 

Can it not be sent by courier or posted?

I have asked several times for a returns label - they have been unable to provide one. 

user1977

sonearandyetsofa said:

The "Correct" way to deal with it - send a registered post letter or email to the company 

The postage for a "registered post" letter (i.e. Special Delivery in current branding) is probably over half the wholesale value of the item...

Okell

user1977 said:

sonearandyetsofa said:

The "Correct" way to deal with it - send a registered post letter or email to the company 

The postage for a "registered post" letter (i.e. Special Delivery in current branding) is probably over half the wholesale value of the item...

Unfortunately I think the Torts (Interference with Goods) Act 1977 requires(?) registered post.  Certainly doesn't mention an email...