Parking fine euro car parks help

zoeo1034

My Nana received a parking fine for overstaying in euro car park where they Had an evening rate of £2 she paid £2 which is shown on the ticket but was only given one hour, I don’t know  why euro car parks rejected the appeal. 

Gr1pr

Let's see some pictures of the signage on that site plus redacted pictures of both sides of the NTK PCN letter too

swingaloo

What time did she buy the ticket? What time does the evening rate start?

zoeo1034

Here is the signage, 

zoeo1034

This is the ticket it gave one hour and she left at 21:34

Gr1pr

Their faulty machines are a common problem,  I presume that the VRM details were correct on the ticket   ?

Lets see a picture of their rejection reason 

zoeo1034

Thank you I sent them the ticket picture but they didn’t add it on the rejection letter 

GrumpyDil

Does the registration number on that ticket match your Nan's registration number?

Gr1pr

Did they give her a popla code   ?

Coupon-mad

Does the bit in yellow say she only paid £1?

Yet the ticket proves she paid £2?

zoeo1034

Hi 

yes it says she paid £1 and the ticket proves she paid £2, yes they have gave a popla code, yes the registration matches my Nana’s car. I sent them a photo of the ticket as proof of what she paid.