Electricity meter impersonating a Norwegian Blue

FreeBear

L&G 470 smart meter fitted by Eon.Next a few years back. Have been with Octopus for about 18 months now. Last automated bill in July was just for gas, which alerted me to a possible problem with the electricity meter. Took a manual reading, and submitted it straight away (triggering a bill).

Have emailed and telephoned them, and they said a health check would be initiated which should kick the meter back to life.

Took another reading today only to find it was still showing the last reading. Ho hum.. Just as well that I have a Home Mini and have been logging data via Home Assistant. I can tell the exact moment (to within a minute) of when the meter keeled over. It is dead. Dead as a parrot, and I don't think running any health checks will bring it back to life.

Will wait to see how long it takes for Octopus to replace the meter and how they intend to calculate my usage for the last month. Haven't told them that I have secondary meters (not MID approved) stuffing readings in to a database. Looking at the data, consumption is pretty consistent from one month to the next at around 140-150kWh.

mta999

Not sure if you have read this re compensation

https://moneyweek.com/personal-finance/smart-meter-rules-compensation-ofgem

born_again

mta999 said:

Not sure if you have read this re compensation

https://moneyweek.com/personal-finance/smart-meter-rules-compensation-ofgem

Next year, MAYBE

cannugec5

 FreeBear said:

L&G 470 smart meter fitted by Eon.Next a few years back. Have been with Octopus for about 18 months now. Last automated bill in July was just for gas, which alerted me to a possible problem with the electricity meter. Took a manual reading, and submitted it straight away (triggering a bill).

Have emailed and telephoned them, and they said a health check would be initiated which should kick the meter back to life.

Took another reading today only to find it was still showing the last reading. Ho hum.. Just as well that I have a Home Mini and have been logging data via Home Assistant. I can tell the exact moment (to within a minute) of when the meter keeled over. It is dead. Dead as a parrot, and I don't think running any health checks will bring it back to life.

Will wait to see how long it takes for Octopus to replace the meter and how they intend to calculate my usage for the last month. Haven't told them that I have secondary meters (not MID approved) stuffing readings in to a database. Looking at the data, consumption is pretty consistent from one month to the next at around 140-150kWh.

If the meter is truly dead where has the Home Mini been getting it’s data from? My understanding was that it obtains data from the smart meter. If not everyone could have a Home Mini … 
I appreciate you cannot see and access the data on your Smart Meter directly but surely it must be in there somewhere? 

FreeBear

born_again said:

mta999 said:

Not sure if you have read this re compensation

https://moneyweek.com/personal-finance/smart-meter-rules-compensation-ofgem

Next year, MAYBE

And totally irrelevant to the current issue. MAYBE if the rules come in to force next year and I have another failure, it might be of use.

Update from this morning - "Could you press the buttons on your gas meter and send a 20-second video".

What relevance this has to a faulty electricity meter isn't explained. There is also an assumption that I can record videos... On top of that, I've already told them that the gas meter is not in a location where clear photos/videos can be taken (~600mm to a fence).

molerat

Glad to see that Octopus customer service is starting to conform to the norm of what is expected of an energy supplier 

zxzxzx

FreeBear said:

L&G 470 smart meter fitted by Eon.Next a few years back.

Lovely plumage.