Returne Query

mimi1234

Hi friends, I hope you are well.

I sold some miniature creams on eBay. I've had them for a while and was never going to use them. Sold two lots, buyers really happy, excellent news.

Sold the last lot. She asked me questions about whether they were genuine etc. She bought them Saturday night and was hounding me Sunday morning asking if they had been sent. I posted on Monday but had a few busy days and forgot to input the Tracked 48 code. Queue another 10 demanding messages. I replied and said they had been sent and I would update the code shortly.

Wednesday, she opens a return saying the items were abhorrent, fake and I was a fraud and that she wanted her money back. Initially, I wanted to tell her to take a running jump but spoke to eBay who said accept the return, I would have to pay for it and upon inspection, if there was anything dodgy, they would step in.

Begrudgingly I accepted the return. Since then, she has left me nasty feedback and closed the return. Does this mean this is the end of it or will she still be sending it back? Can I leave her equally nasty feedback or would that be rotten of me?

Have a fab weekend x 

zackary71

She has to send it back and then you can assess situation once received. Is it the same item you sent ? If not, I'd be contacting eBay. You only refund though once item is back with you. You can't leave tit-for-tat Negative Feedback,but if theirs is abusive, you should be able to go down Feedback revision route and have it removed. Once all complete, add them to Blocked list.

soolin

mimi1234 said:

Hi friends, I hope you are well.

I sold some miniature creams on eBay. I've had them for a while and was never going to use them. Sold two lots, buyers really happy, excellent news.

Sold the last lot. She asked me questions about whether they were genuine etc. She bought them Saturday night and was hounding me Sunday morning asking if they had been sent. I posted on Monday but had a few busy days and forgot to input the Tracked 48 code. Queue another 10 demanding messages. I replied and said they had been sent and I would update the code shortly.

Wednesday, she opens a return saying the items were abhorrent, fake and I was a fraud and that she wanted her money back. Initially, I wanted to tell her to take a running jump but spoke to eBay who said accept the return, I would have to pay for it and upon inspection, if there was anything dodgy, they would step in.

Begrudgingly I accepted the return. Since then, she has left me nasty feedback and closed the return. Does this mean this is the end of it or will she still be sending it back? Can I leave her equally nasty feedback or would that be rotten of me?

Have a fab weekend x 

If she’s closed the return then that’s the end of it, eBay will consider the matter closed, no refund and no return.

As above, depending on the actual feedback it might be worth using the feedback removal tool and ensure you choose wording that suggests she is in breach of feedback regulations. 

Unfortunately you can’t leave anything other than positive feedback for buyer, so leave nothing at all. If you leave a positive with negative comments buyer can complain and you would get a warning. 

mimi1234

Oh got you. I thought she had closed it but was still sending it back. I've not had a return in forever. Mind you, I hardly sell anything on there these days.

Thanks for your help.

I know we can only leave positive but it will all be in CAPITAL LOCKS and very negative. 

The mind boggles as to why she wants to keep it now if it was so abhorrent and fake. Hmmm!

soolin

mimi1234 said:

Oh got you. I thought she had closed it but was still sending it back. I've not had a return in forever. Mind you, I hardly sell anything on there these days.

Thanks for your help.

I know we can only leave positive but it will all be in CAPITAL LOCKS and very negative. 

The mind boggles as to why she wants to keep it now if it was so abhorrent and fake. Hmmm!

If you leave negative comments buyer can get it removed and you will get a warning. Do you really want a seller strike over this buyer to add to your woes?