Advice - Blocked Buyer Multiple Accounts

zackary71

Hi. Hoping someone can advise. I've a got 2 Buyers on my Blocked list, and just sold a low value item on a 3rd account. Only now just realised she's all the same person.

The 1st Block was for misusing SNAD Returns Process (refusing to send photos of damage on 3 items - in the end she got a full refund for one off me and kept item whilst eBay refunded a second as returned item was not the same). The 2nd block was rude and aggressive messages on an Auction listing soon after it went live. Think the online equivalent of Car Boot Sale boot diver as soon as you park up. She buys and resells across accounts (I can say that with 1st hand knowledge !!) - all Private Seller accounts. All the above reported to eBay. 

She's just bought another item (negligible value) in the last hour and is bidding on items too that end next weekend. What do I do ?
Obviously Block her is my end goal, but I don't want to call her out and cancel the Sale and risk a Neg. Appreciate any advice, as it's a tricky one.

the_lunatic_is_in_my_head

Is the delivery address on the latest order the same as that on the orders from the two IDs you've blocked?

If so I'd cancel with problem with buyer's address, cancel all bids, block 3rd ID and if you get bad feedback call eBay and point out the buyer was previously blocked. 

If buyer messages you I'd just ignore them. 

sonearandyetsofa

Contact eBay asap, give them a list of all her known accounts that she's used to buy from/abuse you. Block the account she's currently using immediately. Talk to ebay first, but I would expect them to tell you to cancel and relist, and that any negative feedback would be removable as she's evading your block.

Go through eBay's help & support page, when you get to the chat tell it the problem and tell it you want to speak to an agent. Choose the phone call option when they ask. There's no rule against eBayers buying from eBay and selling on eBay, eBay actually loves that (I seem to recall a "circular economy" award at one of the eBay open conventions?) but there's definitely rules against abuse, abusing returns policies and bypassing blocks. What you want from them is confirmation that they'll pass the info upwards for investigation into her connected accounts, and that you can cancel the sale and block this new account and that any feedback she leaves will be removable..

If/when she leaves you a negative, and when your request to have it removed is automatically declined because they always seem to be regardless, then you should be prepared to contact eBay help again and choose the phonecall option and tell them, again, what happened and that you were previously told the feedback would be removed.

Once eBay investigates the report it can take a while for anything to happen, but the likely outcome is that the visibility of the items she's selling will drop inexplicably and, quite possibly, you'll stop seeing them and she'll stop seeing your listings too. There's no documentation for this but that's been my experience of similar situations over the past 10 years. Unless she makes a habit of abusing the returns policies, in which case she may get blocked from using eBay buyer guarantee and may end up completely banned off the platform. But if her main "thing" is abusing you, and she's not doing the same to many other sellers, they may just make it so you can't see each other.