Trust Deed was transferred to another Trustee

bowser_baby13

Hello!

So in 2023 I finally broke down and realised how much debt I had, and I entered into a Trust Deed with Interpath Advisory/Cleanslate as I think it’s called now. After a year we revised my payments as my wages had increased. 

In March of this year (2025) I received an email from Carrington Dean that my Trust Deed had been transferred to them, and that I would now be paying them. I did so until June of this year, when I became unemployed. I contacted the email provided by Carrington Dean and had no response. I had no response to any further emails sent to that email address. 

I tried to download their “app” but it’s not exactly in working order. I then found a second email address on their website which I did get a reply to, which was mostly unhelpful and told me to delete and just redownload the app.

My circumstances have thankfully changed for the better and I have a new job, but I have no idea what’s happening with the trust deed after two months of no payments and absolutely no communication.

Has anyone else been in this position where their Trust Deed has been transferred to another company? Interpath Advisory were always really communicative and helpful, and I’m struggling with Carrington Dean.

Thanks! 

elsien

You could try their complaints procedure around the lack of contact?

sourcrates

Existing Customers

Phone: 0800 043 1320
Email: customerservice@carringtondean.com

or snail mail:

Our Office

5th Floor,
Regent House,
76 Renfield Street,
Glasgow,
G2 1NQ

bowser_baby13

sourcrates said:

Existing Customers

Phone: 0800 043 1320
Email: customerservice@carringtondean.com

or snail mail:

Our Office

5th Floor,
Regent House,
76 Renfield Street,
Glasgow,
G2 1NQ

I did manage to get a reply from the customerservice email, but like I said it was just a generic “please try to delete and redownload the app” instead of addressing my issue with the lack of response. 

RAS

They should also have details of a complaint mechanism on their website. Use that to report the failure to pick up, limited email response and app issues.

ManyWays

I suggest you send them a written complaint: https://www.carringtondean.com/complaints/ and also leave a 1 start Trustpilot review, sometimes that gets noticed by firms