100% leather faulty sofa

Andy196755

I was told verbally, I have a statement from an expert stating this is how long it should have lasted. I paid for it to be writing. On other websites it says it should lasted that long too. I don’t know if this is good enough or not 

Andy196755

It is 15-20 years on report 

Andy196755

It is full grain sofas and Italian 100% real leather 

Largs

I'd say 20 years is correct too.  I got rid of my 2003 leather sofa in 2023 because the seating zips were broken and the velcro that held them to the frame went.  The one I have now, (Habitat @ Argos and probably not the same quality) is 2 years old and I fully expect it to last 20 years.  Infact I fully expect myself to be in the cemetary before the sofa!  Hope you get a good outcome.

Okell

eskbanker said:

Andy196755 said:

I purchased 2 x real leather sofas from a well known furniture retailer. After 16 months there was discolouration and leather peeling. When I purchased I was told it would last me easily up to 20 years due to it being 100% real leather. It says online and other specialists has confirmed should last 15-20 years. After 15 months it was confirmed as manufacturing faults on both sofas by their technician both have same faults. I paid over £4k for both of them. They have accepted the report but only offering partial refund based on 6 years period a customer has the rights to complain about faulty goods. I have rejected this offer as I purchased the sofas as I was told they should last alot longer than 6 years and I think the partial refund should be calculated on how long the sofas should have lasted me. Any advice? Who is right? 

Were you told about 20 years in writing or verbally?  Re "it says online....", is this on the retailer's website or somewhere else?

This ^

Have you got evidence that the seller told you it should last for 20 years?

the_lunatic_is_in_my_head

Who is the retailer OP?

Did you pay on credit? 

MyRealNameToo

Keep_pedalling said:

Proper leather does not peal, this will be bonded leather or some other cheap tat.

https://www.billytannery.co.uk/blogs/knowledge/bonded-vs-real-leather?srsltid=AfmBOoocxvLl82toEIfKfsMadCa6e-PEQBvdooFqKGTZpc9lunexS36X

Bonded leather doesnt necessarily peal either as the whole thing is polymer it doesnt really need a polymer coating. 

More likely, rather than it being fraud, is that its top grain or split leather, both mentioned in your article, which is where the whole skin has been cut into layers, the top can be used as leather, potentially needing reinforcing with fabric under and polymer over. If its just top then the bottom layer can be used as suede or to make bonded or if its split so even thiner and more layers then some will be used for bonded and the bottom still could be used as poorer quality suede.