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parking eye pcnr care home loughton

i have 3 parking eye charges from a care home car park in loughton  
my sister borrowed my car whilst we were on holiday to visit our father in the home but put the registration number of her own car in the system instead of mine  now i have 3 tickets come through  the care home said they cant do anything about it  what can i do or say to parking eye

Comments

  • Gr1pr
    Gr1pr Posts: 9,256 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    edited 6 August at 11:05AM
    Ideally the care home manager or company should cancel them, plan A, they get a handbook and contract from Parking Eye and it tells them how to cancel pcns

    One option you have is to throw your sister under the bus, 3 times, by naming her as the actual driver,  3 times, once per pcn,  how would that go down in the relationship   ?
  • Half_way
    Half_way Posts: 7,493 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    if the system was designed correctly/working correctly then it should have rejected the wrong number playe entry, as that number plate wouldnt have been picked up by the  ANPR system on enty.

    So called keying errors should not be possible with ANPR and subsequent number plate entry. the system is defective and you should not have to pay for someone's incompetence.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • Coupon-mad
    Coupon-mad Posts: 153,591 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 6 August at 1:41PM
    Just appeal and show details of the keying error. Explain what the driver did and what her numberplate is.

    Are all 3 PCNs POFA-compliant (paragraph on the back? See my NTK pictures thread to play spot the difference with ParkingEye ones). This is important to check but DO NOT look at the back of a 'Reminder' version. Only the PCNs.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • shaz1992
    shaz1992 Posts: 18 Forumite
    Third Anniversary 10 Posts Name Dropper
    yes @Coupon-mad the tickets have a POFA paragraph on the back
  • shaz1992
    shaz1992 Posts: 18 Forumite
    Third Anniversary 10 Posts Name Dropper
    what does  the pofa mean? 
  • shaz1992
    shaz1992 Posts: 18 Forumite
    Third Anniversary 10 Posts Name Dropper
    also do i appeal direct on parking eyes website? @Coupon-mad
  • shaz1992
    shaz1992 Posts: 18 Forumite
    Third Anniversary 10 Posts Name Dropper
    im going to tell them im the RK and im not giving drivers details, but can i then say that the driver put in the wrong number plate or do i just say nothing? her car is registered to the care home which she visits every day, mine isnt, so this where its complicated  if i give them her number plate which she put in the system, then theyll know she was driving.
  • Coupon-mad
    Coupon-mad Posts: 153,591 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I already posted what to say.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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