Move from Economy 7?

2010

Swipe said:

2010 said:

Swipe said:

2010 said:

Can a SM be set to any tariff?

Why can`t Octopus set my new SM to a single rate? 

A 5 port smart meter can still be set to single rate. You just need to speak to someone at Octopus who knows what they are talking about. In single rate mode, they normally leave the ALCS as is but set the meter to only write to the daytime register. Your Meter Time-Switch Code on your MPAN should then be updated to 801 (single rate) 

Thanks but.
Shouldn't everyone at Octopus know what they're talking about?
SM are not so smart as we are led to believe.

I'd wager that only a small minority of energy supplier first line customer service peeps are really knowledgeable about the service they provide. That becomes very obvious once the conversation veers outside of their training scripts of questions and responses. It probably wasn't such a big deal when they were just supporting dumb meters but smart meters have introduced a whole new bunch of variables and things to potentially go wrong.

If that's the case,and they're out of their depth,they should transfer you to someone that does know.

Swipe

2010 said:

Swipe said:

2010 said:

Swipe said:

2010 said:

Can a SM be set to any tariff?

Why can`t Octopus set my new SM to a single rate? 

A 5 port smart meter can still be set to single rate. You just need to speak to someone at Octopus who knows what they are talking about. In single rate mode, they normally leave the ALCS as is but set the meter to only write to the daytime register. Your Meter Time-Switch Code on your MPAN should then be updated to 801 (single rate) 

Thanks but.
Shouldn't everyone at Octopus know what they're talking about?
SM are not so smart as we are led to believe.

I'd wager that only a small minority of energy supplier first line customer service peeps are really knowledgeable about the service they provide. That becomes very obvious once the conversation veers outside of their training scripts of questions and responses. It probably wasn't such a big deal when they were just supporting dumb meters but smart meters have introduced a whole new bunch of variables and things to potentially go wrong.

If that's the case,and they're out of their depth,they should transfer you to someone that does know.

Raising an official complaint should allow this if it can't be resolved by the first line person. If you still get nowhere, take it to the energy ombudsman.

Scot_39

in the old days companies like EOn had customer facing complex metering teams.

EOn simplified my rts 10 yrs ago out of existence.  The customer complex metering teams followed.

Apparently EDF still have a backroom team according to a recent reply to a user here.

It really shouldn't take a complaint or the Ombusdsman to get decent answers to a problem.

Thats part of the very definition of inadequate customer service, that excuses suppliers cheap approach.