Paypal App - Unable to Login

tonymc

Hi,

Just wanting to check if anyone has had this issue recently.

I am unable to login using the Paypal app (gives the usual incorrect user name and/or password message), but have no problem when using the web version so not a password issue. I have deleted and reloaded the app, and cleared the cache which I thought had resolved the issue, but all it does is keep repeating the security prompt.

Has anyone else experienced this issue? I did a google search and there appear to be a number of posts on the issue in the www.paypal-community.com site, but it keeps timing me out so no joy there either!!!

Many thanks.

HillStreetBlues

I just logged on to two devices without issue.

Fingerbobs

Do you have any special (non-ASCII) characters in your password? 
If the password works on one platform but not another they could be using different character encoding. 

hellomoneyrc

In the app, double check there are no typos of spaces before/after your email address or password. You'd be surprised how manny people have trouble logging in only to find they'd put a typo in their own email!

Can you login to the PayPal website on your phone?

It could also be the connection being blocked if you're on a VPN, insecure old version of Android, or a variety of other issues.