📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Samsung S20 WiFi problem

Options
se2020
se2020 Posts: 558 Forumite
Fifth Anniversary 100 Posts Name Dropper
I have a Samsung S20+5G phone.

One thing that might be worth mentioning/relevant to this problem is that I got this phone cheap from a pawn shop. The previous owner had not paid the bill and the sim1 slot is blocked/locked. 
I can make calls and use mobile data ilwith my sim in slot 2.

The issue, the phone will connect to my home WiFi but next to the wifi strength symbol is an exclamation mark. The wifi shows as 'connected - no internet'

I have tried various suggestions I found online like checking the date/time, mac & vpn settings etc. with no luck.
I've factory reset and installed latest updates. 

I can activate a hotspot on an S10 and the S20 will connect to that and work fine.

My broadband router is an ee brightbox,  it must be 10+ yrs old.
Is it likely the newer phone is not compatible with the old router?
I have connected a smart tv,  Samsung a20, fairly recent iPhone and so on to the brightbox with no problems so I'm a bit stumped by this!


Comments

  • mta999
    mta999 Posts: 46 Forumite
    10 Posts Name Dropper
    edited 1 August at 1:52PM
    Do you have another router you can try for example a family member or friend or even Starbucks etc

    If it was me I would be trying to connect to a selection of routers to see if the problem occurs with other routers or if it is just my home router that causes the problem
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.