Santander glitch (solved)

OrangeBlueGreen

Hi everyone

Just wondered if anyone can see their accounts online? For some reason mine have all disappeared, the app and website both telling me I don't have any accounts with them. I noticed this last night but thought it would be solved by the morning. There doesn't appear to have been any communication about issues and they have not responded to my live chat message from 12 hours ago so am now waiting in a telephone queue.

Peter999_2

Just checked mine and both are still there.    

Santander IT is well known for being a Bon Jovi department though - Living on a Prayer.   I've worked with various colleagues over the years who have worked for them and they always seemed amazed at how nothing actually seems to have gone wrong with them yet.

Tony5896

All ok for me .. my balance on my investment account was missing but that’s now resolved 

brewerdave

Just logged in and my current account is there - but only after clicking thru from message about changes from 21st August - gives a choice of Current Accounts or My accounts - wonder if the addition of this screen has caused a hiccup ?

Section62

brewerdave said:

Just logged in and my current account is there - but only after clicking thru from message about changes from 21st August - gives a choice of Current Accounts or My accounts - wonder if the addition of this screen has caused a hiccup ?

I get a screen like that every time I login to online banking - at the moment it is about the 123Lite changes, but before that the page has been plugging different products and services.

I don't want to alarm the OP, but I think I remember people who had access to their accounts temporarily blocked first finding out about it when the logged in and found no accounts listed.

Hopefully someone on the phone will be able to give an answer and it will turn out to be a minor technical glitch.

OrangeBlueGreen

Thanks for the answers.

I spoke to them yesterday morning, they confirmed there were no blocks so logged it as an IT issue and gave me a reference number. 

By yesterday evening, it was all back.

Not too sure what happened, I know I should be reassured it was sorted but equally means I can’t entirely trust them (what with accounts disappearing and I felt I had to push to get it logged).

GeoffTF

This problem appears to have been OP specific. Perhaps it was an admin error or bug connected with account blocking. It is good to hear that the problem has gone away.

Theleak250

I recently returned to Santander after leaving 16 years ago, current account wise. The online banking is the same as it was then! Might have had a fresh paint job.

Section62

Theleak250 said:

I recently returned to Santander after leaving 16 years ago, current account wise. The online banking is the same as it was then! Might have had a fresh paint job.

There's at least one change - they've made it harder to pay an existing payee.  The 'Make payment' option in the dropdown menu against each payee no longer works and you have to select the option from the left side menu which then takes you to a whole new process.

Strangely, the old method still works fine on the Cahoot online banking site.... and is much quicker and easier to use.