Ebay - Can't purchase this item through the app.

topcat105

Hi.

As per the title, a couple of buyers have messaged me to say they are getting this message when trying to buy from me.

Has anyone else experienced this and how do I correct it ?

Have noticed my sales have tanked over the last week so this is probably the reason.

forgotmyname

Try yourself from a device not connected to your account.  It maybe the buyers not your sale or the app.

You pay have preferences set to them having no strikes etc. and they have multiple strikes?  Years back
I had a buyer who said I was blocking them from bidding but it turned out they didn't have a valid payment
card on file.

topcat105

Thanks. I got my brother to try and buy the item but he got the same message....

mta999

have you or brother tried via logging in on the desktop rather than app ?

savergrant

What kind of item is it? 

topcat105

Yes it works OK on the desktop site, but I guess it's a hassle for a buyer to do that if they are buying via phone.

It's in the category "Event Tickets"