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Ebay - Can't purchase this item through the app.

Hi.

As per the title, a couple of buyers have messaged me to say they are getting this message when trying to buy from me.

Has anyone else experienced this and how do I correct it ?

Have noticed my sales have tanked over the last week so this is probably the reason.

Comments

  • forgotmyname
    forgotmyname Posts: 33,056 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Try yourself from a device not connected to your account.  It maybe the buyers not your sale or the app.

    You pay have preferences set to them having no strikes etc. and they have multiple strikes?  Years back
    I had a buyer who said I was blocking them from bidding but it turned out they didn't have a valid payment
    card on file.


    Censorship Reigns Supreme in Troll City...

  • topcat105
    topcat105 Posts: 100 Forumite
    Tenth Anniversary 10 Posts Name Dropper Photogenic
    Thanks. I got my brother to try and buy the item but he got the same message....
  • mta999
    mta999 Posts: 422 Forumite
    100 Posts Name Dropper
    have you or brother tried via logging in on the desktop rather than app ?
  • savergrant
    savergrant Posts: 2,029 Forumite
    1,000 Posts Third Anniversary Name Dropper
    What kind of item is it? 
  • topcat105
    topcat105 Posts: 100 Forumite
    Tenth Anniversary 10 Posts Name Dropper Photogenic
    Yes it works OK on the desktop site, but I guess it's a hassle for a buyer to do that if they are buying via phone.

    It's in the category "Event Tickets"
  • jon81uk
    jon81uk Posts: 3,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    at a guess the Apple/Google app store terms means that thing isn't allowed to be sold via an app.

  • savergrant
    savergrant Posts: 2,029 Forumite
    1,000 Posts Third Anniversary Name Dropper
    topcat105 said:
    Yes it works OK on the desktop site, but I guess it's a hassle for a buyer to do that if they are buying via phone.

    It's in the category "Event Tickets"
    Ebay also has a mobile website which I find works well.
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