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Charge on property

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Hi, In 2007 I took out a loan secured on my property with first plus ( who I believe are no longer in business) This was paid off in 2013.
Recently we’ve applied for extra borrowing on our mortgage for some home improvements. Whilst talking to the bank, going through our finances, they said there was still a charge on the property from First Plus.
I have purchased the title register for my property and this charge isn’t on it. Does anyone know how I can remedy this as it’s not something I want held against us

It’s something the bank we’re going to look into but he wasn’t sure how to go about getting it removed. Has anyone got any suggestions please

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