Nationwide card Authenticator gadget

Frozen_up_north

I recently switched to Nationwide and made an on-line purchase using their debit card and card reader authentication.
The site said the transaction failed and to try again. That also failed.
Checking on the banking app, despite the “failures” there were two payments made from the account!
Anyone else had the same problem? I will scrap the gadget and use the app to authorise payments in the future.

born_again

Connection issue between bank & retailer.

VXman

Why use the 'gadget' if the app works?

Frozen_up_north

VXman said:

Why use the 'gadget' if the app works?

As a new customer, for my first “on line” transaction, I could either use the card reader, or the app (which I have on my phone). I chose the card reader.
I assume the app will work, but haven’t tried it for authenticating an on-line purchase. Only had the account since Wednesday.

MattMattMattUK

Frozen_up_north said:

I recently switched to Nationwide and made an on-line purchase using their debit card and card reader authentication.
The site said the transaction failed and to try again. That also failed.
Checking on the banking app, despite the “failures” there were two payments made from the account!
Anyone else had the same problem? I will scrap the gadget and use the app to authorise payments in the future.

I suspect it will not make any difference, it sounds like it is an issue with the retailer's systems, not card security.