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Nationwide card Authenticator gadget

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I recently switched to Nationwide and made an on-line purchase using their debit card and card reader authentication.
The site said the transaction failed and to try again. That also failed.
Checking on the banking app, despite the “failures” there were two payments made from the account!
Anyone else had the same problem? I will scrap the gadget and use the app to authorise payments in the future.

Comments

  • born_again
    born_again Posts: 20,488 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Connection issue between bank & retailer.
    Life in the slow lane
  • VXman
    VXman Posts: 649 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Why use the 'gadget' if the app works?
  • Frozen_up_north
    Frozen_up_north Posts: 2,808 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    VXman said:
    Why use the 'gadget' if the app works?
    As a new customer, for my first “on line” transaction, I could either use the card reader, or the app (which I have on my phone). I chose the card reader.
    I assume the app will work, but haven’t tried it for authenticating an on-line purchase. Only had the account since Wednesday.
  • MattMattMattUK
    MattMattMattUK Posts: 11,219 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    I recently switched to Nationwide and made an on-line purchase using their debit card and card reader authentication.
    The site said the transaction failed and to try again. That also failed.
    Checking on the banking app, despite the “failures” there were two payments made from the account!
    Anyone else had the same problem? I will scrap the gadget and use the app to authorise payments in the future.
    I suspect it will not make any difference, it sounds like it is an issue with the retailer's systems, not card security. 
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