Horizon Parking - Farnborough Asda / Decathlon

HelpMeSaveMoneyPlease

Got a "Parking Charge - DO NOT IGNORE THIS LETTER" from Horizon for not paying and displaying at a pay and display.

£60 / £100 against a £0.50 for 1 hour rate.

Arrived 10:45am, went to Decathlon and bought a few bits, left 11:24.

In all fairness there is clear signage that both me and my wife somehow missed:
hxxps://ibb.co/60h3mfgK

Looked through the Newbie thread, and assume my next step will be to find and contact the landowner / retailer but just want reassurance that this is still worth pursing - even though clearly we just missed the signs - on the basis that these guys are scum bags and £60 / £100 is not at all reasonable against what would have been a £0.50 parking payment.

Nellymoser

Yes complaint to landowner (PLAN A) is always worth pursuing 

HelpMeSaveMoneyPlease

Got it. Many thanks.

HelpMeSaveMoneyPlease

Sent this to the land owners (Sovereign Housing / Sovereign Group) today:

Hello,

I am writing regarding a parking charge notice I have received from Horizon Parking.

PCN: xxxxxx

The date of the incident was xxxxx.

The driver was shopping in the Decathlon store (details of purchase / credit card statement can be provided) while the driver's wife was also shopping in Asda (proof of purchases also available if required) and both were onsite for around 45 minutes.

Through an honest mistake where each person believed the other was paying, no parking ticket was purchased.

Horizon Parking have since sent a charge notice to me, the keeper of the vehicle in question, for £100. Compared to the £0.50 charge that 1 hour parking would have cost this is completely disproportionate.

Further, as between the driver and their wife nearly £50 was spent in Decathlon and Asda it is not accurate to say that the charge represents any form of loss for the stores or the site.

I find these sorts of companies grossly unethical and no doubt the cause of a great deal of stress and concern amongst people who have made innocent mistakes.

They and their kind farm car parks country wide sending out these unenforceable charges under the disguise of a legal power and unfortunately scare people into paying them.

I am therefore requesting that Soverign contact Horizon and demand this charge be cancelled.

I look forward to your swift action in this matter.

Many thanks,

xxxxx

Ralph-y

and PS.              we will never shop in either premiss again if you do nor cancel

HelpMeSaveMoneyPlease

Dammit - knew I'd forget something obvious like that!

HelpMeSaveMoneyPlease

Landowner doesn't seem interested... Good morning Mark, Thank you for contacting SNG. I am unable to find you on our system would you please confirm if you are an SNG tenant. The Princes Mead car park is completely separate from SNG, we do not have any control over their parking regulations and I can confirm that we not able to get involved. Horizon Parking manage the parking at Princes Mead, you would need to contact them and appeal this decision. Kind regards, Jo W At least I think they are the landowner...?

HelpMeSaveMoneyPlease

Sorry - formatting went mad on that one!


Good morning xxxx,

Thank you for contacting SNG.

I am unable to find you on our system would you please confirm if you are an SNG tenant.

The Princes Mead car park is completely separate from SNG, we do not have any control over their parking regulations and I can confirm that we not able to get involved.

Horizon Parking manage the parking at Princes Mead, you would need to contact them and appeal this decision.

Kind regards,

Jo W

Coupon-mad

"The Princes Mead car park is completely separate from SNG, we do not have any control over their parking regulations".

Sounds like they aren't the Managing Agent of Princes Mead.

Le_Kirk

Normally, the first stop is the totem signpost at the shopping centre (I see there are two car parks) but this time, using street view, there are no names on the totem.  However, I did find the following: -

Centre Management,
1st Floor,
Princes Mead Shopping Centre,
Farnborough,
Hampshire,
GU14 6YA

Call Us:

T: 01252 375 520
Email Us:

jo@princesmead.co.uk

Key Contacts:

Centre Manager – Duncan Coombes
Email: duncan@princesmead.co.uk

Marketing & Promotions Manager – Joanne Payne
Email: jo@princesmead.co.uk

Office Manager – Caroline Taylor-Davies
Email: caroline@princesmead.co.uk

Maybe the centre manager and the marketing manager would like to know they have lost two customers and maybe more when you pass on your story to your friends and family.

HelpMeSaveMoneyPlease

Great detective work!

Thanks - will fire off my message at all of these.

Much appreciated.