Atom Bank savings account rejection

SilasMarner

Good Evening,
I shall be grateful for thoughts from folks in the know on this one. My wife applied to Atom Bank for a savings account. It was rejected. Trans Union score is excellent, has bank accounts et al with healthy balances and all other indicators suggest a comfortable stable position. The only downside is that there is no evidence of borrowing - credit cards etc. Sadly, therefore, no Savings account afforded to this excellent potential new customer. Atom "chat" shed no light on this and blamed Trans Union in a rather short plasticky way. Any ideas? Thanks DW

Isthisforreal99

Atom only carry out a soft search to verify ID so nothing to do with CRA credit score (which is worthless) or general credit worthiness.

What stage did the application get to?

SilasMarner

Isthisforreal99 said:

Atom only carry out a soft search to verify ID so nothing to do with CRA credit score (which is worthless) or general credit worthiness.

What stage did the application get to?

Thanks for your reply. Right to the end of the application. FWIW My application went through easily. (Address is stable at 27 years.)

Nasqueron

A savings account doesn't involve a credit check like say a loan would as they are not lending you money, they will do an ID check.

If the bank allows a manual check/appeal, do that else there is nothing else to do, a bank doesn't have to offer services to anyone 

Jumblebumble

SilasMarner said:

Good Evening,
I shall be grateful for thoughts from folks in the know on this one. My wife applied to Atom Bank for a savings account. It was rejected. Trans Union score is excellent, has bank accounts et al with healthy balances and all other indicators suggest a comfortable stable position. The only downside is that there is no evidence of borrowing - credit cards etc. Sadly, therefore, no Savings account afforded to this excellent potential new customer. Atom "chat" shed no light on this and blamed Trans Union in a rather short plasticky way. Any ideas? Thanks DW

Some of these banks lie.
I was rejected for a cash ISA with Tesco bank who are a trading name of Barclays despite having had a bank account, mortgage and business account with Barclays
They wouldn't tell me whit but claimed to have checked with TransUnion and Cifas  neither of which they actually did
They also told National Hunter I had submitted  inconstant details which is completely untrue.
 I am going to ask the ombudsman to concentrate their minds

SilasMarner

Jumblebumble said:

SilasMarner said:

Good Evening,
I shall be grateful for thoughts from folks in the know on this one. My wife applied to Atom Bank for a savings account. It was rejected. Trans Union score is excellent, has bank accounts et al with healthy balances and all other indicators suggest a comfortable stable position. The only downside is that there is no evidence of borrowing - credit cards etc. Sadly, therefore, no Savings account afforded to this excellent potential new customer. Atom "chat" shed no light on this and blamed Trans Union in a rather short plasticky way. Any ideas? Thanks DW

Some of these banks lie.
I was rejected for a cash ISA with Tesco bank who are a trading name of Barclays despite having had a bank account, mortgage and business account with Barclays
They wouldn't tell me whit but claimed to have checked with TransUnion and Cifas  neither of which they actually did
They also told National Hunter I had submitted  inconstant details which is completely untrue.
 I am going to ask the ombudsman to concentrate their minds

Thanks. Yes, our reply and reason was somewhat asinine. I shall close my account and move on.  My wife has already secured a good rate elsewhere.