British gas plumbing insurance

tessmurphy59

I have 2 leaking radiators. The plumber from Dyno said it was not the valves and said he had to order 2 new radiators. Received a call from them to make an appointment to have them fitted. I received a call today from them to say BG said I am not covered for them. I have looked at my policy and I am not actually covered for the radiators but I am covered for radiator valves. Is there anything I can do to resolve this please?

Boohoo

tessmurphy59 said:

I have 2 leaking radiators. The plumber from Dyno said it was not the valves and said he had to order 2 new radiators. Received a call from them to make an appointment to have them fitted. I received a call today from them to say BG said I am not covered for them. I have looked at my policy and I am not actually covered for the radiators but I am covered for radiator valves. Is there anything I can do to resolve this please?

Good job you didn't buy them then isn't it?

Ask BG what the insurance is for then and as they have different levels of cover ask them to explain to you why you aren't covered for the radiator's.

Ask friends or neighbours for plumber recommendations and get them to quote for the repairs at your own cost.

sheramber

Boohoo said:

tessmurphy59 said:

I have 2 leaking radiators. The plumber from Dyno said it was not the valves and said he had to order 2 new radiators. Received a call from them to make an appointment to have them fitted. I received a call today from them to say BG said I am not covered for them. I have looked at my policy and I am not actually covered for the radiators but I am covered for radiator valves. Is there anything I can do to resolve this please?

Good job you didn't buy them then isn't it?

Ask BG what the insurance is for then and as they have different levels of cover ask them to explain to you why you aren't covered for the radiator's.

Ask friends or neighbours for plumber recommendations and get them to quote for the repairs at your own cost.

She doesn’t need to ask BG. She can read her policy document.
What the insurance cover is will be detailed in the policy.

The OP has confirmed that the insurance she chose covers radiator valves but not radiators. 

MyRealNameToo

tessmurphy59 said:

 Is there anything I can do to resolve this please?

Either pay dyno whatever they quote or get someone else to quote to replace them. Maybe worth getting a second opinion anyway given it's not going to be covered by insurance. 

Not going to help you for this incident but worth checking everything the policy does and doesnt cover and when renewal comes around deciding if its still worth buying or if you'd rather pay "more" for a policy with wider coverage or not have the insurance at all.