ABTA Arbitration - do we have a chance?

Pollycat

hookguy said:

pattycake said:

I avoid any hotel billed as family friendly.  Been there done that but now I’m a grandparent it would be my idea of hell.  The two restaurants may well refer to a separate facility usually called a la carte which needs to be booked.  Often only opened certain nights of the week.  No doubt if you had trawled Trip Advisor reviews this would have been apparent.  Plus if other guests were as disappointed as you were, they would have been venting on review sites.

I consider myself quite clued up with travel, I always check the reviews and this one had great reviews which was very surprising to me having been there

Chalk it up to lesson learned 

The bit in bold does seem to point to this:

hookguy said:

We complained again on coming home and have a final deadlock letter where Jet2 offers nothing. They claim it was a "difference of expectation" and, crucially, that only one restaurant was ever advertised for our dates. They also mention that the photos of the pool on the website show a 'shared space'.