Plumber won't give invoice receipt needed for insurance claim

Jumblebumble · 23 July at 11:56AM

boongywoongy said:

We had a leak from an immersion heater which caused significant damage to the two flats below. When it happened, we called out a plumber that we found on trustatrader.com and they came out and replaced the parts that caused the leak. We promptly transferred payment to their account and was asked to give Google feedback which we complied with. We are now in the process of applying for an insurance claim and they understandably want an invoice receipt which details what was fixed. The tradesman is giving excuses that their software isn't working and has only sent an email saying what was done and paid which the insurer is saying isn't enough.

What are my rights to force the tradesman to provide us a receipt? Without it, we will be facing huge expense to resolve all the problems for our neighbours.

Official complaint to insurance company followed by Ombudsman should attend to your difficulty

user1977 · 23 July at 12:03PM

If the plumber has stated in writing what the work was and how much it cost, what exactly is it the insurers need over and above that? Does somebody need to scribble "invoice" at the top of it?