Moorside LBC - any advise/reassurance greatly appreciated

yaderzkaya

It has been a good month... they have just responded with the following: 

Dear 

Thank you for your email. 

To enable us to process your email, we need to confirm that we are corresponding with the correct individual. To pass our security checks, we ask that you confirm the following:  

• Address and post code 
• Vehicle registration 

Please reply to this email to continue the email thread.  

Might be a silly question, however, should I even respond to this with my information? Should not they already have it considering the tickets, letters already sent to me?? 

Gr1pr

Yes, you should confirm that you are you, data protection works both ways,  they are following the data protection law, the GDPR  , no different than a bank needing to know that you are the account holder before dealing with you

yaderzkaya

Gr1pr said:

Yes, you should confirm that you are you, data protection works both ways,  they are following the data protection law, the GDPR  , no different than a bank needing to know that you are the account holder before dealing with you

What a shame! Thought maybe that's nothing to do with GDPR and more so of them lacking details completely!! 

Gr1pr

Its a standard request, Until you comply with the law,  they will ignore the email,  and any requests,  because it hasn't proved who was the sender of the email,  it could be from a hacker,  lord lucan, a family member, somebody else with the same email as you, anybody at all in fact

Spoofing email or texts or phone numbers is easy for whizz kids, geeks and hackers, impersonating a different person is not difficult either 

They will comply with the ICO guidance and guidelines,  even if you don't 

So unless you comply with GDPR, you wont get anything 

But if or when they issue a Money Claim using MCOL,  you will receive the pack in the post 

yaderzkaya

Hi there!

I do not remember now but I think I did respond with my details to the email…. no response thus far until yesterday where I got a letter in the post with a new - Letter Before Claim - asking for £340.

This is bizarre as I responded to the last one, sent a long email etc, what do I do now?

Gr1pr

Ignore them for now, wait for the money claim