Santander Investment Hub issue

TheBanker

Technosaurus said:

Hi everyone, I'm having some serious issues with the Santander Investment Hub and was wondering if anyone has had similar?

I have a small S&S ISA and decided to add £1,000 to it from other savings. First ISA deposit of the tax year so no issues, coming from a Santander bank account, thought this would be very simple.

I logged into the Investment Hub on 5th July, instructed them to transfer the £1,000 from my Santander bank account... got told it would take 10 working days (in itself ridiculous), but then it finally appeared in there on Thursday last week. However now it's just sat there as 'GBP Cash' and won't let me transfer it to any of the managed funds?! And the 'Online Support' is a doom-loop of FAQ documents which don't cover what I need... there's no number to call, for once I'd actually love an automated chat bot to assist but no such luck and I can't get down the nearest branch in person for a while.

I gave it over the weekend in case there was some issue about when it is officially 'cleared' in the account but still the same today - I'm absolutely stumped as to how to get it from 'GBP Cash' into one of my two managed portfolio funds... any ideas?

(As an aside, I did search "Santander Investment Hub" before posting this and wish I had read the threads from a few years ago saying how terrible it was, I can't believe it's taken me nearly 3 weeks to transfer a grand from a current account to an ISA and it still isn't invested how it's supposed to be, I'll be moving it to a better platform in the next tax year)

You could try giving them a call on 0800 328 1328.

Technosaurus

UPDATE!

I logged in this morning and there was an extra button to press saying words to the effect of "Use uninvested cash in your account" when seeking to buy into the funds. Once that appears then it was quite a simple process.

As you may have gathered I've been logging in since Thursday to try to do this so it clearly takes an extra 3 working days for the cash to fully "clear" and be ready for use in the Investment Hub, in addition to the 10 working days to get it from your account into your ISA in the first place!!

To celebrate I bought the riskiest fund I could find at the lowest annual charge... need some serious growth after the amount of man hours wasted checking when I could invest it. 

Thanks to all who offered assistance and clarification on things