We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Octopus Intelligent - A Warning!

Options
13»

Comments

  • Marksfish
    Marksfish Posts: 356 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Try downloading the Energy Saver app (Android), it is similar to Loop and Hugo and it is free. If it connects to your meter, it can get all your historical readings, took about a week for mine to all come through. I used Hugo in my complaint to the ombudsman with British Gas. I had a screenshot of every days usage, the ombudsman then made a calculation of what I should have paid against what BG were asking. You could also compare a 3rd party app against the Octopus one to see if they tally.
  • WiserMiser
    WiserMiser Posts: 108 Forumite
    100 Posts Name Dropper
    Octopus have been like a breath of fresh air with a brilliant app, good customer service and extremely clear bills.  They've deservedly become the No.1 supplier.
    It's therefore even more disappointing that they're allowing their copy book to be blotted in this way.
    Fair enough to warn that it's an innovative tariff that's liable to interruption, but they need to ensure that customers are notified immediately so that they can make alternative arrangements.
    Once a reputation is trashed it's very difficult to restore.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.