Octopus Intelligent - A Warning!

Marksfish

Try downloading the Energy Saver app (Android), it is similar to Loop and Hugo and it is free. If it connects to your meter, it can get all your historical readings, took about a week for mine to all come through. I used Hugo in my complaint to the ombudsman with British Gas. I had a screenshot of every days usage, the ombudsman then made a calculation of what I should have paid against what BG were asking. You could also compare a 3rd party app against the Octopus one to see if they tally.

WiserMiser

Octopus have been like a breath of fresh air with a brilliant app, good customer service and extremely clear bills.  They've deservedly become the No.1 supplier.

It's therefore even more disappointing that they're allowing their copy book to be blotted in this way.

Fair enough to warn that it's an innovative tariff that's liable to interruption, but they need to ensure that customers are notified immediately so that they can make alternative arrangements.

Once a reputation is trashed it's very difficult to restore.