Scan computer from Amazon - different spec to listing

MattMattMattUK

flaneurs_lobster said:

MattMattMattUK said:

WirralMal said:

Got a reply

"Good Afternoon, Thank you for your message. I can only sincerely apologise for the misinformation regarding this listing. We have investigated this with our team, and it appears to have been a typo on the specifications. We are in the process of contacting existing customers with this issue, hence the listing change. To resolve this, we can offer to return the system to us, and we will ensure that the correct card is installed with the 16GB variant. Alternatively, we are also happy to refund the difference in cost, which is £37.33 between the 16GB and the 8GB card. Please let us know which option you would prefer, and I'll be happy to arrange it with you. We do apologise for the inconvenience with this. Kind Regards"

I guess I'll be sending it back so the new card can been fitted.

You can, or you could ask could they send you the card to replace if you feel happy to do it yourself, they may say no, but it would be the quicker and easier option than sending a whole tower. 

Would the OP replacing the card themselves invalidate any warranty that Scan might offer? 

I very much doubt it, as the OP mentioned they often ship with the GPU unplugged anyway and it is an entirely user replaceable part. It has been years since I have had to deal with a warranty on a pre-built (I build my own), but unless one somehow caused physical damage then in most systems it would be impossible to tell a GPU had been removed, although I do recognise that in this instance the OP would be telling Scan that is what they are doing.

Ergates

WirralMal said:

I've received computers from Scan where they'd taken out the card before shipping to prevent damage to it in shipping. Plus computers are designed to be opened and new hardware put in.

They are - but if you don't know what you're doing you can easily damage them.

If don't correctly it wouldn't invalidate the warranty - companies like Scan are used to dealing with hobbyist PC builders who assemble their own machines - but if you break something whilst doing it then obviously you're on your own.