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Nationwide Flex Plus Travel Insurance - Issue with Avios
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alfista
Posts: 73 Forumite


Be aware that Nationwide's travel insurance will NOT re-imburse you for any Avios lost when travel arrangements are cancelled - I have just lost 58200 Avios as a result of having to cancel flights at the last moment.
It's only rock 'n' roll ...
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Comments
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why wouldnt you get the points back from Avios. I have cancelled many a flight and got the points back, thats kinda the big selling point of using airmilesLive each day like its your last because one day you'll be right2
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phatbear said:why wouldnt you get the points back from Avios. I have cancelled many a flight and got the points back, thats kinda the big selling point of using airmiles
There is the argument with the insurer that they should reimburse the cost of buying the equivalent amount of avios.I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0 -
This is not an issue just with NW, it is down to which underwriter is used. Last year NW switched to Aviva and the cover for trips paid for with Avios was lost.2
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silvercar said:phatbear said:why wouldnt you get the points back from Avios. I have cancelled many a flight and got the points back, thats kinda the big selling point of using airmiles
There is the argument with the insurer that they should reimburse the cost of buying the equivalent amount of avios.1 -
Keep_pedalling said:This is not an issue just with NW, it is down to which underwriter is used. Last year NW switched to Aviva and the cover for trips paid for with Avios was lost.
When NatWest went to market to tender the contract they could have asked people to have quoted on the identical terms they had at the time, ask for the standard product, asked for a quote on identical terms and a second quote on simple cost saving etc.
They have enough clout to have told Aviva they wanted Avios points covered and Aviva would have told them the price they'll be charged for doing so. That may have been just a running cost or could have been a setup and running cost.
Another large retailer wanting to leverage their brand into insurance went as far as requiring a seat on the pricing committee etc which I've never heard of before... at best with other deals the insurer charges a wholesale price for the policy and the retailer adds whatever margin they want.0 -
phatbear said:why wouldnt you get the points back from Avios. I have cancelled many a flight and got the points back, thats kinda the big selling point of using airmiles
I had to cancel at last minute (within the 24 hours prior to flight departure) - rules say you lose the Avios :>((It's only rock 'n' roll ...0 -
silvercar said:phatbear said:why wouldnt you get the points back from Avios. I have cancelled many a flight and got the points back, thats kinda the big selling point of using airmiles
There is the argument with the insurer that they should reimburse the cost of buying the equivalent amount of avios.
Insurer terms (Aviva) exclude any compensation for Avios.It's only rock 'n' roll ...0 -
DullGreyGuy said:Keep_pedalling said:This is not an issue just with NW, it is down to which underwriter is used. Last year NW switched to Aviva and the cover for trips paid for with Avios was lost.
When NatWest went to market to tender the contract they could have asked people to have quoted on the identical terms they had at the time, ask for the standard product, asked for a quote on identical terms and a second quote on simple cost saving etc.
They have enough clout to have told Aviva they wanted Avios points covered and Aviva would have told them the price they'll be charged for doing so. That may have been just a running cost or could have been a setup and running cost.
Another large retailer wanting to leverage their brand into insurance went as far as requiring a seat on the pricing committee etc which I've never heard of before... at best with other deals the insurer charges a wholesale price for the policy and the retailer adds whatever margin they want.
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NoodleDoodleMan said:DullGreyGuy said:Keep_pedalling said:This is not an issue just with NW, it is down to which underwriter is used. Last year NW switched to Aviva and the cover for trips paid for with Avios was lost.
When NatWest went to market to tender the contract they could have asked people to have quoted on the identical terms they had at the time, ask for the standard product, asked for a quote on identical terms and a second quote on simple cost saving etc.
They have enough clout to have told Aviva they wanted Avios points covered and Aviva would have told them the price they'll be charged for doing so. That may have been just a running cost or could have been a setup and running cost.
Another large retailer wanting to leverage their brand into insurance went as far as requiring a seat on the pricing committee etc which I've never heard of before... at best with other deals the insurer charges a wholesale price for the policy and the retailer adds whatever margin they want.1 -
The OP's problem is with Nationwide, not sure how Nat West comes into the issue.Aviva provide cover with the former but not the latter.0
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