Seeking advice regarding wickes faulty flooring claim

Boohoo

lethalmilk08 said:

lethalmilk08 said:

An update for anyone who might find this relevant in future - I decided to email the CEO (whose email address I found using Google) and subsequently received a phone call from a manager in customer services. She was helpful and apologetic, and agreed to send an independent flooring inspector to assess the flooring and determine the root cause. Obviously they may not find in my favour, but I’m relieved that the issue is now being investigated properly.

Another update for anyone reading this in future: Wickes backpedalled on their offer to send an independent inspector. First, it was downgraded to a “thorough inspection by the manufacturer,” then further reduced to a “photo inspection by the manufacturer”- despite them already claiming they’d reviewed the photos. They also asked me to post a damaged board to them at my own expense.

I’ve given up pursuing it further. I’m working full time and renovating my house, and I simply don’t have the time or energy to keep chasing a company that clearly doesn’t care.

My advice: avoid Wickes laminate flooring unless you’re happy with a 3-month lifespan, zero splash resistance (despite their “48-hour protection” marketing and even when following their care guide), and no customer aftercare.

I know it's a bitter pill to swallow but your probably correct in letting it go with all the other stuff going on in your life.

Can you not use the Wickes flooring somewhere else in the house that doesn't need to be perfect?