Mistake by Initial Parking

KryptonMoose

Hi all,

I’ve received a NTK from Initial Parking claiming I stayed in a car park for 24 hours.

 In reality, I visited on two separate days—paid correctly both times—and left after about an hour on Day 1 and two hours on Day 2.

It looks like their cameras missed my exit on Day 1 and re-entry on Day 2, wrongly assuming I was parked the whole time.

Has anyone dealt with this before?  Where the mistake is entirely on them, and they have proof if they check their cameras.

Thanks!

ChirpyChicken

Yes its double dip very common 

Gr1pr

As above,  very common,  they didn't check for orphan images, in case it was 2 short visits,  not one long visit 

ANPR camera systems are definitely unreliable in these cases 

Car1980

Worth telling them you don't owe anything because it's clearly an ANPR double dip.

Will be interesting to see what excuse they come back with.

1505grandad

It's even in their CoP which they should adhere to in order to get your data from the DVLA under the KADOE contract (page 19):-

https://www.britishparking.co.uk/write/Documents/AOS/Sector Code Templates/sectorsingleCodeofPracticeVersion1.1130225.pdf

"NOTE 1: The manual quality control check for remote ANPR and CCTV systems is particularly important for detecting issues such as “double dipping”, where image camera systems might have failed to accurately record each instance when a vehicle enters and leaves controlled land, and for checking images that might have been taken other than by a trained parking attendant (see Clause 15). The manual check might also reveal where “tailgating” – vehicles passing a camera close together – is a problem, suggesting relocation of the camera might be necessary."

Coupon-mad

Search the forum for:

double dip orphan images complaint

KryptonMoose

Small update, Found and sent a quick complaint to them about double dipping and it got cancelled

Coupon-mad

That's a big update! Nicely seen off.