How to cancel Tastecard membership?

itm2

I have a Tastecard membership which I have never used, so want to cancel it before it auto-renews next week. The cancellation page on the Tastecard website simply directs you to the app to perform a cancellation, but there is no cancellation option in the (Android) app. There's a "Manage Subscription" option, but it's read-only and doesn't offer any way to cancel.
Has anyone worked out how to do it?

flaneurs_lobster

Do these instructions work?

https://faqs.tastecard.co.uk/s/article/How-do-I-cancel-my-tastecard

If not then there's a Contact Us link on there to either fill out a form or an email address for a direct request.

There's also a phone number (found elsewhere) +44 800 567 7241

itm2

flaneurs_lobster said:

Do these instructions work?

https://faqs.tastecard.co.uk/s/article/How-do-I-cancel-my-tastecard

If not then there's a Contact Us link on there to either fill out a form or an email address for a direct request.

There's also a phone number (found elsewhere) +44 800 567 7241

No, they don't - there's no "cancel membership" option (or indeed any other option) under "Manage Subscription".

I guess I'll have to phone them - thanks for the number. I guess it's in their interests to make it as inconvenient as possible to cancel.

Peter999_2

That's odd.   I've just cancelled mine and there was a CANCEL under manage subscription.   Usefully I can still use the card until it expires.

itm2

Odd indeed - this is what I see when I select the Manage Subscription....Manage Membership option. Nothing happens when I tap on any of the fields
????

Alderbank

The instructions provided by @flaneurs_lobster begin:

To cancel your subscription: Ensure you're running the most up-to-date version of the app

Since the OP has never used the service and seems to have non-functioning, different app from everyone else, I'm going to make a wild guess that he hasn't done this?

itm2

Alderbank said:

The instructions provided by @flaneurs_lobster begin:

To cancel your subscription: Ensure you're running the most up-to-date version of the app

Since the OP has never used the service and seems to have non-functioning, different app from everyone else, I'm going to make a wild guess that he hasn't done this?

I'm afraid you guessed wrong - I am using the latest version of the app. I've used the app before - just never found a deal/restaurant that was of any use to me.

born_again

itm2 said:

Alderbank said:

The instructions provided by @flaneurs_lobster begin:

To cancel your subscription: Ensure you're running the most up-to-date version of the app

Since the OP has never used the service and seems to have non-functioning, different app from everyone else, I'm going to make a wild guess that he hasn't done this?

I'm afraid you guessed wrong - I am using the latest version of the app. I've used the app before - just never found a deal/restaurant that was of any use to me.

Are all permissions granted?

itm2

born_again said:

itm2 said:

Alderbank said:

The instructions provided by @flaneurs_lobster begin:

To cancel your subscription: Ensure you're running the most up-to-date version of the app

Since the OP has never used the service and seems to have non-functioning, different app from everyone else, I'm going to make a wild guess that he hasn't done this?

I'm afraid you guessed wrong - I am using the latest version of the app. I've used the app before - just never found a deal/restaurant that was of any use to me.

Are all permissions granted?

Location permission was already granted. I've just enabled all other permissions (including notifications, contacts, etc), but it made no difference

Gadolinium

itm2 said:

There's a "Manage Subscription" option, but it's read-only and doesn't offer any way to cancel.

I had this problem after I received a 1 year trial membership with a purchase from Marks Electrical. If I remember correctly the membership expired on the date and there was an option to renew. That might be because I claimed the trial membership via a code and so they couldn't charge me as they didn't have any payment details. 

I'd email them.

itm2

Gadolinium said:

itm2 said:

There's a "Manage Subscription" option, but it's read-only and doesn't offer any way to cancel.

I had this problem after I received a 1 year trial membership with a purchase from Marks Electrical. If I remember correctly the membership expired on the date and there was an option to renew. That might be because I claimed the trial membership via a code and so they couldn't charge me as they didn't have any payment details. 

I'd email them.

Ah that sounds familiar - I did buy something from Marks Electrical this time last year so I am probably in the same position. I'll message them. Thanks