Motorola refusing to repair a faulty Razr 40 Ultra screen under warranty

touche_2

DeathByFluffy said:

touche_2 said:

WelshPaul said:

Anyway, it’s not a screen protector, it’s part of the screen. You should never remove it from a folding phone, as doing so voids your warranty.

Again, ignorance on my part. It looked and felt like a screen protector so I assumed. My mistake

The problem is you've effectively tampered with the device yourself - it's not a protector, it's an integral part of the LCD display. 
I hate to say it, but doing so has probably just cost you the price of a new screen as Amazon will likely now say the same as Motorola - the top layer shouldn't be removed, and doing so will have voided your warranty. 

Yes - it appears that was a serious error on my part - I wasn't aware this was the case. That would probably explain why the screen further degraded over the next few days. Hopefully others in a similar position will find this and avoid doing the same