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Manchester Airport APCOA parking charge - got in the wrong lane - Question on legal issue

Hi All

Got in the wrong lane at Manchester Airport - due to signage change ended up in the T2 upper drop off point.  Re-set the sat nav and made our way to the exit we were there for 3 minutes.  There was NO barrier at the exit. We continued to our official T2 pre-paid car park and went on holiday. 

On return I have been sent a letter to the 'registered keeper' for a £100 parking charge - which is discounted, to £60 if we pay within 28 days.  I wasnt driving 

We have been advised if I declare 'there is no obligation to name the driver and quote Schedule 4 of the Protection of Freedoms Act 2012 ("The Act") I am not obliged to inform the company of the driver - Is this informaiton correct?

If not how the devil can I get this cancelled 

The reviews for APCOA are not good 

Thank you all for your help 




Comments

  • Thank you so much - I have a supplementary question - which is the best way to communicate with them?  should I send my reply by post to their registered office?  I dont want to give them my email address 
  • Gr1pr
    Gr1pr Posts: 14,020 Forumite
    10,000 Posts Second Anniversary Photogenic Name Dropper
    edited 14 July 2025 at 3:38PM
    Online,  create a free email address for anything you don't want going to your personal email address,  so one official and one for everything else, don't create obstacles,  solve them instead 

    I would not give them my main personal email address either  !
  • ChirpyChicken
    ChirpyChicken Posts: 3,169 Forumite
    1,000 Posts First Anniversary Name Dropper Photogenic
    edited 14 July 2025 at 3:43PM
    dont bother creating another email address, completely un needed dont understand the issue here, , why are you asking about how to communicate when i have given you the web portal to use to log it....
    Giving a parking firm your email address is completely harmless, why go down a rabbit hole you dont need to go down
  • Coupon-mad
    Coupon-mad Posts: 162,339 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The PCN itself tells you how to appeal.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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