Making a formal complaint to EDF about smart meter position

Ectophile

It's normal practice that if they want to move a meter, they pay.  If you want a meter moved, you pay.

Get a mirror.  Or take a photo on a camera or mobile phone.

lohr500

Surely though it has to be fit for purpose and if the OP and/or  meter reader can't read it, then it isn't?

QrizB

lohr500 said:

Surely though it has to be fit for purpose and if the OP and/or  meter reader can't read it, then it isn't?

Whoever installed the supply originally won't have put it sideways in the back of a cupboard.

OP can't read the meter now because OP (or a previous owner) has built a cupboard around it.

That's OP's problem.

imeach

lohr500 said:

Surely though it has to be fit for purpose and if the OP and/or  meter reader can't read it, then it isn't?

Meter readers are quite used to reading awkward to read meters to be fair 👍

Qyburn

According to the first post it looks like the previous meter could be read OK, but the new meter with LCD display can't be read at that angle.

Reed_Richards

But as @MWT suggested, the easiest way to get around that is to take a photo of the meter.

mmmmikey

Worth pointing out that any enclosure added by the customer also has to be fit for purpose and it seems perfectly reasonable for the supplier to take the view that that is where the problem lies. The rules are clear - the meter is the supplier's responsibility and the enclosure is the customers. So if the need to replace the meter necessitates either repositioning the meter or changing the enclosure that's for the customer to sort out. It doesn't sound like that is essential in this case so very much for the OP to decide if it merits the expense. I really can't see a complaint leading anywhere.

FreeBear

Reed_Richards said:

But as @MWT suggested, the easiest way to get around that is to take a photo of the meter.

When I was having issues with a gas meter, the supplier wanted photos. Trouble was (and still is), very difficult to crouch down in the space, and I don't have any digital devices that would focus close enough. Got cameras that will focus at the macro level, but the field of view is not wide enough (and I'd still need to get the negative scanned).

Not everyone has (or wants) an all-singing mobile phone !